Stoke-On-Trent City Council (Stoke Conservatives in coalition with City Independents) must

Stoke-On-Trent City Council (Stoke Conservatives in coalition with City Independents) must

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Solarplicity Complaints Forum started this petition to Boris Johnson (PM) and

In 2018 Stoke-On-Trent City Council agreed a deal with a company called Solarplicity. The deal was to fit solar panels to the roofs of council houses and feed the power back into the national grid but charge the tenants for any the house uses. They also sign tenants up to their energy tariffs for gas and electric. Many of the tenants they have signed up are vulnerable people and have not understood the contract and the revised tenancy agreements. 

Solarplicity have been miss selling the energy contract and also misleading tenants into signing the new tenancy agreements. Their surveyors arrive at the council doors describing themselves as Stoke On Trent Council Employee's and then mislead the tenant into the signing both forms describing them as "consent forms" to carry out a survey of the house. 

The company CEO David Elbourne refuses to correct these issues and often sets up new company's or changes the name. Recently I made a complaint and only a year after joining he tell's me my contract is with RAC LTD/RAC001 Ltd which is not mentioned anywhere any has not been mentioned before. The contract which was sent to us 11 months after joining says its with Solarplicity RAC LTD. Even though there is an order in place by Ofgem currently stopping the company taking on new customers they continue to do so. 

All of these issues have been raised to Stoke-On-Trent City Council and sadly they just provide all the excuses under the sun and don't assist in any way. A City council should not be setting these deals up with company's that have serious customer service issues. As said today by Jo Stanway at the Council the issues that Ofgem are looking into are from 2017. So why did the council set the deal up in 2018? why do the council still allow this cowboy company to mess with it's tenants?

STOP SOLARPLICITY NOW! STOP DAVID ELBOURNE SETTING NEW COMPANYS UP! CANCEL THE DEAL AND APPOLIGISE TO THE PEOPLE OF STOKE-ON-TRENT!

So Solarplicity Energy has ceased to trade and handing the majority of their energy customers over to ToTo or EDF. HOWEVER the community energy side of the company (Solarplicity RAC or RAC001 ltd) is still in operation and they are now driving forward with this part of the company. This has to be stopped and Stoke-On-Trent City council made to listen and stop this contract before it causes more damage to more vulnerable council tenants accross Stoke On Trent and wider. Stoke On Trent City Council and the current party running it (The Conservatives in coalition with the City Independents) refuse to accept any responsibility for the issues this company/companies are causing and simply push residents back to the company when they were the ones who put residents into this never ending nightmare. Now its been reported more than ever before that they are having knocks at the door from these company's telling them they have to have the panels fitted and now allowing any exit once the agreements have been signed even if they were not fully informed. This has to be stopped and has to be undone! Stoke On Trent City Council and Stoke Conservatives in coalition with the City Independents need to stop ignoring residents and listen to us the residents! There is also a planned protest at the Civic Centre in Stoke on the 5th September. 

 

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