Sunwing Airlines' Behaviour in the Midst of COVID-19!
The Issue
Everyone has been affected by COVID-19 - many are laid off and fighting to stay afloat financially. Many companies have shown compassion by offering financially relief in various forms. Sunwing is very aware of what is happening in the Canadian economy yet they remain uncompassionate by holding on to monies for flights that are cancelled due to reason beyond our control.
The only reason our family booked with Sunwing (for a funeral - emergency travel), back in March was because they already had a voucher for me from November 2019 (a trip I had to cancel because my brother ended up having life threatening surgery). In an effort to not losing my money, we decided to book travel with Sunwing so we could use the voucher. Upon, booking the flight for the funeral, we were told that the amount on the voucher would be refunded to my credit card within 4-6 weeks as they could not apply it to the new flight. That was the first deception! It's being 7 1/2 weeks and still no refund. When Ontario went in a state of emergency because of COVID, it was clear that it wasn't sensible to travel at all with the rising uncertainties so we called Sunwing to see what could be done. To our surprise, we were told to rebook and still had to pay an upgrade fee, even though we were told that they were waiving the rescheduling fee. Another deception! Today, I called the airline, I was told that the rebooked flight has been cancelled and they now have two vouchers for me. So now Sunwing has over $2600 in vouchers for my family. Money we could use in these difficult times. We were not even aware that they had cancelled the flight which was for the end of May. Sunwing like other airlines doesn't care for the small people who stand to lose the most! Here's an article depicting their callous behaviour: https://www.cbc.ca/news/business/passengers-grounded-covid-19-air-canada-westjet-sunwing-1.5510105
I can understand that there are policies, however, there is also something call compassion and in times like these, that's what consumers will remember going forward! I call on Sunwing to do the right thing and fully refund all passengers who booked flights before the outbreak.
Petition Closed
The Issue
Everyone has been affected by COVID-19 - many are laid off and fighting to stay afloat financially. Many companies have shown compassion by offering financially relief in various forms. Sunwing is very aware of what is happening in the Canadian economy yet they remain uncompassionate by holding on to monies for flights that are cancelled due to reason beyond our control.
The only reason our family booked with Sunwing (for a funeral - emergency travel), back in March was because they already had a voucher for me from November 2019 (a trip I had to cancel because my brother ended up having life threatening surgery). In an effort to not losing my money, we decided to book travel with Sunwing so we could use the voucher. Upon, booking the flight for the funeral, we were told that the amount on the voucher would be refunded to my credit card within 4-6 weeks as they could not apply it to the new flight. That was the first deception! It's being 7 1/2 weeks and still no refund. When Ontario went in a state of emergency because of COVID, it was clear that it wasn't sensible to travel at all with the rising uncertainties so we called Sunwing to see what could be done. To our surprise, we were told to rebook and still had to pay an upgrade fee, even though we were told that they were waiving the rescheduling fee. Another deception! Today, I called the airline, I was told that the rebooked flight has been cancelled and they now have two vouchers for me. So now Sunwing has over $2600 in vouchers for my family. Money we could use in these difficult times. We were not even aware that they had cancelled the flight which was for the end of May. Sunwing like other airlines doesn't care for the small people who stand to lose the most! Here's an article depicting their callous behaviour: https://www.cbc.ca/news/business/passengers-grounded-covid-19-air-canada-westjet-sunwing-1.5510105
I can understand that there are policies, however, there is also something call compassion and in times like these, that's what consumers will remember going forward! I call on Sunwing to do the right thing and fully refund all passengers who booked flights before the outbreak.
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Petition created on April 23, 2020