citizencan can wil lodge their Grievances related toany departmentin in govt.of U.P. through this portal,  The grievances would be forword to theconcerned authorities for needful action., chief minister's public grievance redressal cell-call center will be situated in physical places, which works 24x7, where anybody canmake telephone calls to provide number{toll free no.}and can give their complaints to direct to Chief Minister.'s call center