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SpacetimeStudios Support@spacetimestudios.com: Revise terms of service, properly regulate rules, and enforce them.

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Dear SpaceTimeStudio users, non-users, and banned users.

It is without a doubt technology continues to grow in the industry gaming with the use of multi player online. With all the hype, we have our smart phones dependable on not only for everyday use but also a flexible leisure passing the time using game applications (Apps). However, due to several complaints escalated by actual adult smartphone users among the community it is strongly emphasized that Spacetimestudios needs to be boycotted severely and punishable by our good friend, google (or google play).

Spacetimestudios is an app game, like many other games, only as multi player hack n’ slash style. However, I’m not here to discuss about the game itself. I’m here to discuss two different topics different yet similar relating to the matter of Spacetimestudios terms of service and its community behavior. First, let’s discuss about their terms of service that is greatly popular issuing harsh and questionable banning:

http://www.spacetimestudios.com/misc.php?do=vsarules

Flaming is defined as posts which are designed to personally berate or insult another.

Trolling is defined as deliberately posting derogatory, inflammatory comments/threads in order to bait other users into responding. Trolling or accusing someone of being a troll is also a form of trolling and is not permitted.

Personal attacks include, but are not limited to insulting a poster directly:

Example: “You are stupid, you suck, and you should [censored].”

And here’s one for the in game rules:

A quick highlight of just some of the things you can get banned for:

Inappropriate chat.
Trading account information.
Stealing account information.
Selling in game items for real money.
Player harassment.
Attempting to fraudulently obtain Platinum (iAP crack).
There are three types of bans you can get in our products:

http://i1283.photobucket.com/albums/a555/asapkiller/STSevidence_zps3ec08dfe.jpg

http://i1283.photobucket.com/albums/a555/asapkiller/STSevidence2_zpsb248ca8a.jpg

http://i1283.photobucket.com/albums/a555/asapkiller/Screenshot_2013-02-15-03-27-59_zps0a4a0b9b.png

http://i1283.photobucket.com/albums/a555/asapkiller/Screenshot_2013-02-15-03-22-03_zps921ad618.png

Not only you can be banned in game for “breaking the game rules” but also forum rules as well. What this means is if you registered your in game name as “Roger” for both in game and on the forums you can easily be banned if for either or one or the other. Conflicting, isn’t it?

I’m sure you’re following what I am getting at, you’re probably thinking “well wait a minute, doesn’t Spacetimestudios have a filter feature for swearing and a mute function to block any communications or read from others?”. Absolutely. However, even if the filter is working as intended people still have ways around that. For example, “you suck ass” instead of the spelling word “ass” people substitute “ss” instead with “zz” and you’ll still be banned for it.

Another interesting example, is the beloved forums, which apparently many of its users 75% of the time do not follow the rules at all. Again, here’s this “Personal attacks include, but are not limited to insulting a poster directly”, “You are stupid, you suck, and you should [censored]” sound familiar? Depending on how the administrator or even moderator feels they “feel” when it necessary to give subjective ban or infractions. Players feel helpless and still are given strikes when no rules of any kind have not been broken even though the post on the forum has been written in the most appropriate and respectable manner.

Regardless what sort of post you make be it a question, reporting, or pleading for help after you’ve been hacked (or in most cases, persuaded to give account info by accident), the community of the Spacetimestudio forums will troll, insult, and perhaps humiliate you and wont be banned or given an infraction. Once again people, administrator did clearly say the rules were made to set an enjoyable gaming environment, which he failed to do so.

A player by the name of Raserei. He was temp banned for 7 days for one swear word. One word? Hmm seems subjective to temp ban a poor player swearing once considering handful of players swear almost all the time in game or especially in PvP. Why is it the administrator not ban other players given the evidence provided? It’s very questionable and punishable not following to the good will of google apps.

Google apps (google play) clearly states apps are meant to be used in an enjoyable environment

http://play.google.com/about/android-developer-policies.html

“Google Play should not contain materials that threaten, harass or bully other users”

“The Google Play program policies play an important role in maintaining a positive experience for Google Play merchants and users. These policies also help us curb abuses that threaten our ability to provide this service. We ask that everyone abide by these standards so that we can all enjoy Google Play. Violation of these policies may result in the denial of Google Play access or deletion of your Google Account. These policies may change at any time, so please check back here from time to time.”

As stated as such, clear as day, Spacetimestudios is violating the positive experience we soley enjoy using google play or google play android apps. Being banned subjectively is not a positive experience. Losing 200-500$ in cash and not being refunded is not a positive experience using STS services. Not being able to post to have actual sustainable logical coherent conversation solely about the game is not an experience.

Feel free to file a complaint to google, or formally the google play complaint center. Google play takes reports seriously. Just because an “admin” sets rules for a user agreement doesn’t mean he or she is God. Admin developers, aka STS, need to follow also google play guidelines.

Please sign and submit a complaint report to google play: http://support.google.com/a/bin/answer.py?hl=en&answer=134413

Spacetime Studios of Network Solutions PO Box 459 Drums, PA 18222 US Support@spacetimestudios.com

Thank you for reading.



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