SONY PLAYSTATION 4 SU-42118-6 Hardware Check Fraud.

SONY PLAYSTATION 4 SU-42118-6 Hardware Check Fraud.

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China May started this petition to Sony Playstation and

Hi, I've NEVER modded my PS4 Slim and I have always taken care of it, never dropped it, no water damage ect. Now it won't update at all to the 7.00 update. Every time I try update it I get this error: SU-42118-6. I have been getting this error since the update 6.71. My PlayStation is currently on the update of 6.51, and I haven't managed to update it since the 6.51 update, every time it throws the SU-42118-6 code.

It has been throwing that code since May and its almost November. I've tried everything under the sun to get it to update to no avail.

When I wanted to escalate the issue to PlayStation support, they said they'd give me a ring within 24hrs, they did not. I had to call them again. To me that means they do not care about their customers.

I actually called PlayStation Support and I spoke to a man, he said that this code was not an issue he was really rude to me and wouldn't let me explain. He wanted me to pay £125 for a refurbished console. He told me that PlayStation don't actually fix the consoles, I found out that they don't repair your console, they just sell you refurbished consoles and that's why they cant figure out the SU-42118-6 code.

He said in order to get the console back to the customer fast, they copy over the data to a refurbished console and strip the old one for parts.

This is an update forced on my perfectly working ps4. It has now caused it to basically brick. That's not my fault. As I said, People are still getting this code in the 7.00 update.

All he did was shut me down so I did a lot of digging through the months, and found out that I am not the only one with this problem.

A quick Google search will tell you this is a huge problem. 

https://www.google.co.uk/search?ei=kPE2Xd_NJNL0kgWf1qmgAg&q=ps4+su-42118-6+&oq=ps4+su-42118-6+&gs_l=psy-ab.3..35i39j0l2j0i22i30l7.247770.251165..251609...4.0..0.106.908.2j7......0....1..gws-wiz.......0i71.huNQmUA7q0w&ved=0ahUKEwjf1fL7-crjAhVSuqQKHR9rCiQQ4dUDCAs&uact=5  

https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.html/error_code_-AXoF/ 

https://www.playstation.com/en-gb/get-help/forums/playstation-systems.topic.html/error_su-42118-6whi-eJ1N/

https://www.nextgenupdate.com/forums/ps4-questions-support/1021932-error-code-su-42118-6-a.html

I mentioned to the rude employee that the hardware checks that were introduced a while ago, a PS4 system will not update with faulty hardware unless the fault is repaired. He told me that is completely false. Which I know is a lie solely on the fact that prior to the hardware checks implemented in the updates, my PS4 was working fine.

It's not just exclusive to the UK, its all over. It's not exclusive to PS4 slims either, its on all three PS4's.

They want the customers to pay for a repair or a refurbished PlayStation on top of the PS4 they already paid for. That's not fair. And on top of that, the hardware checks aren't even stated in the update. So customers are updating their PlayStation thinking this is gonna be a nice update and then it ends up bricking their PlayStation. That's really really shady of SONY to do that. That's fraud.

SONY PLAYSTATION Needs To Give People A Replacement PS4 or A Payout for all the unnecessary money spent trying to fix their faulty product for SU-42118-6 Hardware Check Fraud.

I do not believe we (as the customers) should cover the costs to fix a faulty product of SONY.

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