Save Gobowen railway station's staffed ticket office and services
The Issue
Save Gobowen Railway Station's Staffed Ticket Office and Services
We call on Transport for Wales to work with local partners now to secure the future of Gobowen station's facilities before they are lost.
Gobowen railway station, on the border of Shropshire and Wales, serves almost 250,000 passenger journeys every year and is an important transport hub for the local community.
However, the future of its staffed passenger services is at risk. Severn Dee Travel, the independent not-for-profit organisation operating the station's ticket office, has confirmed it will withdraw at the end of 2026 because the service is no longer financially viable.
The issue is no longer that decision. The issue is what happens next.
If no alternative is found, Gobowen could lose the face-to-face support that many passengers depend on, particularly older people, disabled travellers, and those who need assistance navigating rail services.
But Gobowen is more than a station. Its café, operated in partnership with Derwen College, provides valuable work experience for adults with learning disabilities. The station also offers a welcoming waiting area and acts as a recognised Safe Place for vulnerable members of the community. These facilities help make Gobowen a community asset, not simply a place where trains stop.
What we are asking for
We call on Transport for Wales to lead discussions to develop a sustainable solution before the current arrangements end.
We want:
- A continuing staffed passenger service, providing face-to-face assistance and ticket support.
- Protection of the café and waiting facilities.
- Continued work experience opportunities for Derwen College.
- A sustainable long-term operating model for these important community services.
Technology has a role to play, but ticket machines and online services cannot replace the reassurance and support that many passengers need.
There is still time to find a solution, but action is needed now. Losing these facilities would be a significant step backwards for passengers, local residents and Derwen College.
Please sign this petition and ask Transport for Wales to help secure a sustainable future for Gobowen station's staffed passenger facilities.
1,756
The Issue
Save Gobowen Railway Station's Staffed Ticket Office and Services
We call on Transport for Wales to work with local partners now to secure the future of Gobowen station's facilities before they are lost.
Gobowen railway station, on the border of Shropshire and Wales, serves almost 250,000 passenger journeys every year and is an important transport hub for the local community.
However, the future of its staffed passenger services is at risk. Severn Dee Travel, the independent not-for-profit organisation operating the station's ticket office, has confirmed it will withdraw at the end of 2026 because the service is no longer financially viable.
The issue is no longer that decision. The issue is what happens next.
If no alternative is found, Gobowen could lose the face-to-face support that many passengers depend on, particularly older people, disabled travellers, and those who need assistance navigating rail services.
But Gobowen is more than a station. Its café, operated in partnership with Derwen College, provides valuable work experience for adults with learning disabilities. The station also offers a welcoming waiting area and acts as a recognised Safe Place for vulnerable members of the community. These facilities help make Gobowen a community asset, not simply a place where trains stop.
What we are asking for
We call on Transport for Wales to lead discussions to develop a sustainable solution before the current arrangements end.
We want:
- A continuing staffed passenger service, providing face-to-face assistance and ticket support.
- Protection of the café and waiting facilities.
- Continued work experience opportunities for Derwen College.
- A sustainable long-term operating model for these important community services.
Technology has a role to play, but ticket machines and online services cannot replace the reassurance and support that many passengers need.
There is still time to find a solution, but action is needed now. Losing these facilities would be a significant step backwards for passengers, local residents and Derwen College.
Please sign this petition and ask Transport for Wales to help secure a sustainable future for Gobowen station's staffed passenger facilities.
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Petition created on 9 November 2026