For years, us Galaxy users have voiced to Samsung our frustration with their lack of good software support. This includes software support for budget, mid-range, and high end flagship devices. You get the same software support if you pay $2,000 for a Galaxy Fold as somebody who paid $100 for a Galaxy A10e!

I personally am currently dealing with the frustrations of bad software support for my Galaxy Tab S6, and Galaxy Fold. With the Galaxy Tab S6, I've paid $720 for this device (including the $180 Book Cover Keyboard) with totals out to over $900 after taxes. And what do I get in return? Lackluster quarterly updates. With the Galaxy Fold, I have yet to receive One UI 2, and Samsung has said that it'll receive it in April alongside the Galaxy Tab S6. One UI 2 has already came to MID-RANGE devices before my luxury Galaxy Fold. This is a huge red flag. Even the Galaxy Fold 5G receives updates weeks before the regular Galaxy Fold, when the Galaxy Fold 5G isn't even available in the U.S.

Even with how great customer support has been with the Premier Service, software support has not been that good thus far which worries me for the future of the Galaxy Fold's software upgrades. Another thing that bothers me is that they renamed Galaxy Fold Premier Service to Galaxy Z Premier Service after the Galaxy Z Flip was released. You've basically just demoted Galaxy Fold users telling us that we don't matter anymore! But that's a different topic for a different petition.

Overall, nobody really likes Samsuing's software support. At times Samsung you do surprise us with great software support, but overall I've been disappointed. We still deal with 2 years of major software upgrades when companies such as Google and OnePlus (who makes more affordable phones) offer 3 years of major software upgrades, while Apple is famously known for offering 5 years of software upgrades, and even 6 at times!

The only time where Samsung offers good software upgrades is when it comes to Tizen (and even software support on there isn't even good). The Gear S2 has just received a software upgrade, and it's 5 years old now. The problem is we rarely get security patches. Do you know how important it is to regularly update these devices with security updates? Your lack of software support is putting us at risk of being exposed to hackers. When my Galaxy Watch received One UI 1.5, the last update I got before that was One UI, which was MONTHS before One UI 1.5. And on there, I became extremely frustrated with Samsung because the Bluetooth versions received it 3 MONTHS before the Bluetooth versions. With Tizen you have absolutely no excuse for any type of bad software support when you have complete control over the OS as it's YOUR OS.

Please Samsung take a minute to consider this. Listen to us, and improve your software support. We're tired of spending $1,000+ on a device that only gets 2 major software upgrades, and an additional year of security updates. We should not be dealing with having to wait for updates to hit unlocked devices way in advance of T-Mobile devices, and we should not be seeing $350 phones getting better software updates than $2,000 phones. This is completely unacceptable. This is exactly why some businesses don't trust Galaxy devices as regular updates are crucial for devices that they plan to keep for multiple years.

I believe that you are releasing way too many devices which is also impacting the support for our devices. The amount of devices you release within a year is extremely over the top and is killing what you have available to get software updates out to devices. This continuing trend is going to lead with a lot more unhappy customers who will inevidably switch to another company that treats their customers better.

As for you users out there reading this, please take a minute to sign this petition and leave your message for Samsung so we can stop being neglected with software updates. Remember, we're the reason why Samsung exists, and we can be the same exact reason why we see can see them disappear by next year. Maybe this will open their eyes a little bit.