Coolest Coolers- Most successful Kick Starter not shipping to backers

The Issue

In the Summer of 2014, Ryan Grepper, a serial entrepreneur started a Kick Starter campaign for a product called the Coolest Cooler.   It turned out to be the most successful Kick Starter in history with over 64,000 backers and $13+ Million raised. The coolers were originally supposed to be shipped in February 2015.   Because of design flaws, production issues and other management issues, the timelines keep slipping every month.   They started shipping in July, but only a fraction of the coolers have been delivered.   While they state that 15,000 have been delivered, I find that number hard to believe based on the number of negative responses from social media. The latest delay is because of a strike in the China factory for the motors.   Though earlier statements indicated that Ryan would have back up suppliers in case anything happened like this, he did not.   Today we all received notice that the best case scenario would be April 2016. Despite all of this, my main problem is not with the delay itself.  Today Ryan made the audacious statement that he was going to start selling the coolers he has in stock online, instead of fulfilling orders from the original backers.  He stated that he has to "keep the lights on" while the product issues are sorted out." I cannot see how it is possible that he has burned through $13 Million, with just a fraction of the coolers made and delivered.   Ryan and his company are obligated to satisfy their backers before they sell even a single cooler.  Otherwise, this is beginning to look like fraud and even a ponzi scheme. Please sign this petition and help me to tell Ryan and his company NOT to sell our coolers that we have already paid for.   Suck it up and fulfill your obligations.    
This petition had 760 supporters

The Issue

In the Summer of 2014, Ryan Grepper, a serial entrepreneur started a Kick Starter campaign for a product called the Coolest Cooler.   It turned out to be the most successful Kick Starter in history with over 64,000 backers and $13+ Million raised. The coolers were originally supposed to be shipped in February 2015.   Because of design flaws, production issues and other management issues, the timelines keep slipping every month.   They started shipping in July, but only a fraction of the coolers have been delivered.   While they state that 15,000 have been delivered, I find that number hard to believe based on the number of negative responses from social media. The latest delay is because of a strike in the China factory for the motors.   Though earlier statements indicated that Ryan would have back up suppliers in case anything happened like this, he did not.   Today we all received notice that the best case scenario would be April 2016. Despite all of this, my main problem is not with the delay itself.  Today Ryan made the audacious statement that he was going to start selling the coolers he has in stock online, instead of fulfilling orders from the original backers.  He stated that he has to "keep the lights on" while the product issues are sorted out." I cannot see how it is possible that he has burned through $13 Million, with just a fraction of the coolers made and delivered.   Ryan and his company are obligated to satisfy their backers before they sell even a single cooler.  Otherwise, this is beginning to look like fraud and even a ponzi scheme. Please sign this petition and help me to tell Ryan and his company NOT to sell our coolers that we have already paid for.   Suck it up and fulfill your obligations.    

The Decision Makers

Coolest
Responded
We would never have been able to create the Coolest without our Kickstarter backers. We are truly grateful for their support and apologize for the delay. Rest assured that every single backer will be receiving their cooler reward. We are a small team and have been challenged by unforeseen manufacturing and logistical issues that have delayed shipment. We are working as quickly as possible to fix this and get our Kickstarter rewards out. Shipments to our backers are already underway and we anticipate that all backers should receive their coolers by Spring 2016. Again, we realize this is much later than anticipated and we are very sorry for that. We also know that many of you are frustrated that the Coolest is available on Amazon Launchpad. This was not at all the timing we intended. We had committed to Amazon last summer and had an obligation for delivery to them before the production issues arose. We are still meeting our obligation to our backers. We realize the delay in distributing backer rewards is incredibly frustrating, but rest assured our backers will still be receiving their coolers in return for their pledge that is far below the Amazon retail purchase price. We will be providing progress reports on our website at www.coolest.com/blog and we want to hear from you–we value your support and will make this right. Thank you. –Team Coolest
Ryan Grepper
Ryan Grepper
Owner Coolest Coolers

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