From January 2017 British Airways are heading further downmarket by taking away free food and drinks on their European flights. It's their choice to do this and they claim that they are "upgrading the food offering".

Many passengers booked and paid for flights BEFORE this was announced.  Those flights were clearly sold as being with a full service airline and including refreshments. On a two hour flight it would be normal for a passenger to have say a gin and tonic, sandwich and coffee. On their new published pricelist this will now cost £11.30 (including the cheapest sandwich).

British Airways will be charging customers £2.30 if they ask for hot water.

After multiple messages of complaint, BA have offered £3 compensation claiming that the food and drinks were complimentary and therefore not part of the ticket price. This is the same as a bed and breakfast property removing the breakfast and saying that it was complimentary and so not paid for.

BA need to offer a reasonable level of compensation to customers who have already paid for something that they will no longer receive.

Whilst there are much worse things happening in the world, this is typical of how a large company treats the public with contempt.  Please sign the petition and help change.