Underground Reptiles a reptile facility that specializes in the stealing customer money, abusing reptiles and profiting off of selling sickly animals to first time and loyal customers. Many people have spoken out about how they ship sickly and almost dying animals to eager pet parents. Potential customers do not ask to be robbed, disregarded with dying OR already dead animals. UGR needs to deconstruct and rebuild their shipping process, return policy and customer service. 
My personal experience with this business only had me play the receiver, only because the reptile was gift. I personally selected a baby ball python, read the T&C and understood my reptile would arrive next day [Tuesday]. The person who gifted me the reptile was notified by UGR that their shipment of snakes didn’t come in and the snake would arrive Thursday. On the expected arrival date, no snake. We contacted them and the give the same reasoning and guaranteed the baby ball python would arrive on Friday. 
On Friday, a juvenile ball python arrived that WILL NOT eat or come out of its hide. Within the first few days we contacted UGR and informed them of this strange situation, they stretched communication for TWO WEEKS and then informed us that we’ve reached our deadline and they can only offer guided assistance and a possibly discount. 
After researching online through social media, I discovered MULTIPLE groups where my story was only the tip of the iceberg. UGR even lacks humanity and customer service. Here’s a link to them online mocking and disrespecting dissatisfied customers: (facebook.com/undergroundreptiles/reviews/?ref=page_internal).
Please sign this petition and get the ABUSE TO STOP AT UNDERGROUND REPTILES. Hopefully, we can make a difference and get the animals the help that they need.