KUDRAT PARTNERS & Co. A company business nature in Caller Center / Debt Collection. 

Official Website: https://www.kudrat.com.my

Registered Company Name: KUDRAT PARTNERS & CO. (M) SDN. BHD.

Company Registration No.: 0321720T

Office Location: B-01 Plaza Tragon Kelana, Jalan SS6/6 Kelana Jaya, 47301 Petaling Jaya, Selangor Darul Ehsan.

Office No.: 03 7809 5000 / 03 2727 8783 / 03 2727 8784

Nature of Business

1. ACTIVITIES OF CALL CENTRES
2. ACTIVITIES OF COLLECTION AGENCIES AND CREDIT BUREAUS
3. ACTIVITIES AUXILIARY TO FINANCE N.E.C

We received many feedback on this company they act like a loan shark and make harassment via Call / SMS and site visit to customer location.

SMS Attachment https://i.imgur.com/ylzxrPol.jpg
Truecaller Comment: https://i.imgur.com/Ce5E9h3.png

We urge the public to give pressure to the local authority to revoke their license.

1. Bank Negara Malaysia

What are your rights?
Bank Negara Malaysia has set a guideline of fair debt collection practices to be followed by debt collectors. The debt recovery should be done in a manner that is fair to the debtors and includes protection of privacy of borrowers during the debt recovery process. Under the fair debt collection practices, banks that engage debt collectors must:

• Promote high standards of professionalism in the industry
• Ensure that debt collectors adopt good debt collection practices and conduct:
• must not resort to intimidation or violence
• should give their borrowers written notice
• should issue an authorisation card
• Must ensure that customer information provided to debt collectors is clear and accurate
• Adhere to relevant information and secrecy provisions.

1. You have rights to information

If a debt collector contacts you, make sure you ask for an authorisation card, the name of the debt collection company they are representing, and a written notice of your debt.

2. There is time limitations to your debt

In Malaysia, under the Limitation Act 1953, there is a time limit in which a creditor can take legal action against a debtor.. This means companies must initiate legal claims within a certain time frame. After that time frame has passed, a borrower is no longer obliged to repay their debt.  The time frame is 6 years from the date of providing the loan, after which companies can no longer take any action.

For example: You take on a 7 year loan from a bank in 2017. This means you should have paid the loan off by 2024. If you don’t pay off your loan by then, banks can take legal action against you 6 years after 2024. This means, after 2030, if they did not initiate any legal action against you, they can no longer do so.

So if a debt collection agent approaches you for a debt you owe more than 6 years ago, they have no right to initiate any legal action against you for the amount owed. As for credit cards, if the amount you owe for which banks want to take action against you was from 6 years ago, banks will have no rights to do so. This is because in Malaysia the time limitations for creditors (bank) to make any claims on unpaid loan is 6 years. This will apply to all types of loan given out by bank.

3. Debt collectors cannot harass you  

Under the “Fair Debt Collection Practices” guideline issued by Bank Negara Malaysia, debt collecting agents must not use improper methods or any form of harassment when contacting you. This means debt collectors agents are not allowed to use abusive language, to humiliate or intimidate borrowers.

4. Debt collectors cannot call more than 3 times

If a debt collector constantly calls you, or hounds you at your workplace, you can submit a complaint to the bank and Bank Negara Malaysia. Debt collectors are not allowed to call loan defaulters or borrowers more than three times a week. You have the right to complain if your phone has been ringing off the hook.

5. Debt collectors cannot threaten you

Debt collectors are not allowed to threaten you, or take any actions that are illegal to make you repay your debt. This includes trespassing and the use of scare tactics. They are not allowed to follow you around after work, or hang out outside your home.

6. Your information cannot be shared

The Personal Data Protection Act 709 plays a crucial role in safeguarding the interest of individuals, and it makes it illegal for corporations or even individuals to sell, share or even allow the use of your personal information data by third parties. The act comprises various rules that governs the collection, use, disclosure and care of individual’s personal data in commercial transactions. If you find that debt collecting agents are embarrassing you, or contacting your friends and family about your debt in an attempt to get you to pay, it can be considered a breach of the PDPA act.

Where can you submit complaints?
You are advised to lodge complaints with the respective bank regarding their debt collectors’ actions. If borrowers are not satisfied with the manner in which complaints were handled by banks, borrowers can then submit complaints to Bank Negara Malaysia at:

BNMTELELINK (customer contact centre)

1-300-88-5465
bnmtelelink@bnm.gov.my
Operating hours: 9:00am – 5:00pm (Monday – Friday)

BNMLINK (walk in customer service centre)

Bank Negara Malaysia
Ground Floor, D Block
Jalan Dato' Onn
50480 Kuala Lumpur
Operating hours: 9:00am – 5:00pm (Monday – Friday)

Reference Link:
Complaints Board - https://www.complaintsboard.com/kudrat-partners-co-b127151

Reviewtalks https://www.reviewstalk.com/complaints-reviews/kudrat-partners-amp-co-l15307.html