1,000 Canadians have signed!

A huge thank you to everyone who has signed, shared and supported this petition.

What started with one frustrating experience trying to get help from a telecom provider has now grown to 1,000 signatures.

And the issue goes beyond my own experience.

Today, consumers can do more online than ever before. Ten or fifteen years ago, many routine account changes required speaking with a human. Today, most can be handled through self-service.

So why is it still so difficult to reach a human when we actually need one?

The CCTS recently told me that accepted telecom and TV complaints were up 61% year-over-year as of January 31, 2026.

That number certainly got my attention.

So what's next?
I'm working with an MP's office on the possibility of sponsoring a House of Commons e-petition, which would bring political pressure into the issue.

I've also formally asked to appear before the CRTC as it develops Canada's new Consumer Protection Code. I'm waiting to hear whether I'll be given the opportunity to speak at the November hearing.

And CBC  has asked me to keep them updated and has indicated they want the first opportunity to look at the story as things develop.

1,000 signatures is a great milestone. But this isn't finished.

Thank you again to everyone who has helped get us here.

It's not customer service if you cannot speak to someone.