Below is the email we received from MBPJ on 20th August 2025 and our response. Formal Malay language is a little challenging and if MBPJ are indeed asking for information on this issue, this would be a second redundant email from MBPJ alongside even more MBPJ staff being cc-ed. Nothing of substance thus far - seems like a ping-pong-ing of emails without anyone actually reading what has been lodged on SISPAA.
We are working on creating a live document that anyone can access to read every piece of communication shared in trying to resolve this matter. Bear with us.
---------- Original Message ----------
From: Bukit Gasing Resident <mbpjfeedback@mailbox.org>
To: Aduan MBPJ <aduan@mbpj.gov.my>, Faisal Reza Mohd Nadzir <faisalreza@mbpj.gov.my>
CC: "Tc. Nurizzatul Ashiqin Azman" <nurizzatulashiqin@mbpj.gov.my>, "terence@mbpj.gov.my" <terence@mbpj.gov.my>, "terencetts@gmail.com" <terencetts@gmail.com>
Date: 20/08/2025 2:15 PM +08
Subject: Re: Fwd: Tiket ID MBPJ 024288 - reopen our emergency access
Hello Aduan,
So sorry, will you please clarify your email? Are you looking for more information? All the information I have has been uploaded to SISPAA, including photos, letter explaining the issue and all the updates on social media on Instagram and Change.org.
I do not have additional information to that. If there is something specific that you require, please state directly what it is and I will try to get it for you.
Thank you,
Resident, Bukit Gasing
---------- Original Message ----------
From: Aduan MBPJ <aduan@mbpj.gov.my>
To: Faisal Reza Mohd Nadzir <faisalreza@mbpj.gov.my>
CC: mbpjfeedback@mailbox.org, "Tc. Nurizzatul Ashiqin Azman" <nurizzatulashiqin@mbpj.gov.my>
Date: 20/08/2025 12:37 PM +08
Subject: Fwd: Tiket ID MBPJ 024288 - reopen our emergency access
Dengan segala hormatnya perkara di atas dan email daripada pemohon bertarikh 15/08/2025 adalah dirujuk.
2. Mohon kerjasama daripada pihak Tuan/Puan untuk memberikan maklum balas terus kepada isu aduan dan pertanyaan yang dibangkitkan oleh pengadu tersebut memandangkan hal berkaitan penutupan laluan kecemasan di antara rumah-rumah di Jalan 5/35 dan Jalan 5/37 yang dimaksudkan.
Sekian, terima kasih.
“#KITASELANGOR MAJU BERSAMA”
''MALAYSIA MADANI''
“BERKHIDMAT UNTUK NEGARA”
Saya yang menjalankan amanah,
Urusetia
Seksyen Aduan Awam
Unit Komunikasi Korporat
Majlis Bandaraya Petaling Jaya