Petition against railyatri.in and Redbus for online fraud of fake Bus Tickets

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I have booked the following ticket (PNR - 236YZJS7)from your site to go to Lucknow from Delhi…


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 Order Id-412072

Delhi → Lucknow
24-01-2018
Ticket No. 236YZJS7
PNR No. 236YZJS7
 Passenger Name Pankaj
Seat No. A
Mobile No. +91 8368224652
 Operator Name: Amar Travels
Bus type: Tata A/C Seater/Sleeper Air Suspension (2+1)
Departure Time: 10:00 PM
Expected Arrival: NA
Base Fare: ₹ 630.00
Taxes & Commissions: ₹ 105.00
Discount: ₹ 120.00
Grand Total: ₹ 615.00
Note: This operator accepts mTicket, you need not carry a print out. For cancellations, please refer the attached e-Ticket.
 Whom should you contact?
For Boarding Point, Time and Bus Related Queries
Ph+91 8094128301,9654700270
OTHER QUERIES
8010500300 or email to care@railyatri.in
8AM - 9PM Everyday
 © RailYatri.in

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But, the Bus by Amar Travels as mentioned in the ticket didn’t reach as scheduled… The other 4 passengers that were scheduled to pick the same bus also could not pick the bus because bus didn't come. There ticket details are given below: with PNR - 23C9543J and PNR - 23M3G2Y9


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 Sharad Bus Event: Please present this mTicket at the time of boarding.

Route: Noida to Lucknow

Ticket No: TM2T24346301

PNR: 23C9543J

Travels: Amar Travels

Departure: 11:25 PM Jan 24, 2018

Seat Numbers: L

Original Fare: Rs.735.0

redbus Discounted Fare: Rs.700.0

You Saved: Rs.35.0

 Boarding point: Noida zero point

Landmark: Noida zero point

Address: Noida zero point

Boarding point contact: 9654939346,9654707048

Amar Travels Customer Care: 9799565656

 Thanks for using redBus.

redBus Helpline:(011) 39412345

T&C apply

 To stop receiving messages from us, please reply with STOP.

 
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The other tickets:


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 redBus mTicket

 Please present this mTicket at the time of boarding.

Route: Noida to Lucknow

Ticket No: TM2T89797582

PNR: 23M3G2Y9

Travels: Amar Travels

Departure: 10:59 PM Jan 24, 2018

Seat Numbers: O,Q,N

Original Fare: Rs.2205.0

redbus Discounted Fare: Rs.1900.0

You Saved: Rs.305.0

 Boarding point: 9654707048Noida mahamaya flyover

Landmark: mahamaya flyover noida

Address: mahamaya flyover noida

Boarding point contact: 9654939346,9654707048

Amar Travels Customer Care: 9799565656

 Thanks for using redBus.

redBus Helpline:(011) 39412345

T&C apply

 To stop receiving messages from us, please reply with STOP.

 
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 It is really shameful that a prestigious company like railyatri is associating with such fraudulent bus operators to cheat customers.  The attitude of bus operator was completely uncalled for and he left the passengers on fate in 12.000 night hours of us… An on the spot criminal complaint has also been lodged against the bus operator (Naresh, Amar Travels and associates) and Rail Yatri & associates for gross criminal negligence & fraud with central Police online system and they did the spot verification at the place. The matter has been reported to Railyatri.in two times over your customer care phone number.

 I am writing this formal email with all necessary details for further action from your side.

 Now, we are looking at what action will be taken against the bus operator and how the losses incurred shall be compensated to us. I have lost 3-4 lakhs deal coz I couldn’t reach the meeting on time due to this. Please let me know your course of actions by return email to us…

 Best regards,

 

I didn't get any response or any compensation for the losses and pain incurred to me and my 4 other fellow passengers. The last communication I got was from Redbus.com, who flatly refuse to refund the paid amount to the passengers. 

 

 



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