Last June I decided to try Proactive out because the company advertised a free trial. In addition to the free trial, I was told I could select from a free gift. I usually don’t take vitamins but since it was free I checked off the box for some supposedly acne-reducing vitamins. The products arrived and I didn’t see any difference in my complexion. My dermatologist then advised me not to use the products at all saying that Proactive products have been known to excessively dry out your skin and to make acne worse and not better.
I went away for the summer and when I retuned I found another box from Proactive in my mailbox. I didn’t pay any attention to it, assuming that it was a mistake because I had never asked Proactive to continue sending me products. After a few weeks I began receiving daily letters claiming I owed Proactive nearly $100, including $60 for another box of Vitamins that were supposed to be a free gift and which I had never signed up to receive more of either. The letters kept coming so I called the Proactive headquarters, where a receptionist repeated the same memorized script over and over again to me about how I must pay an exorbitant sum of money for products I had never requested. Worse yet, Proactive was refusing to let me return the products, saying that their return period had passed. I received letters almost daily for the past six months and now Proactive is saying they will send me to a collections agent for products I never use and never requested.
When I researched Proactive online, I found forums full of reports that Proactive had ripped them off by charging them nearly $100 per month for their products and making it difficult to cancel memberships or return their shipments: http://proactiv-solution.pissedconsumer.com/proactive-scammed-me-for-recurring-payments-20110820256710.html.
Proactiv has billed and harassed a 17 year old girl by claiming she and her family owed them hundreds of dollars after Proactiv refused to cease sending her their products and billing her for them. Proactiv's products are not worth even a fraction of what they are billing people for. Proactiv and all must stop its dishonest business practices! The company that produces Proactiv, Guthy-Renker has made millions of dollars ripping off their customers. One of their founders, Greg Renker, is estimated at being worth $500 million dollars: http://www.celebritynetworth.com/richest-businessmen/greg-renker-net-worth/.
Proactiv is notorious for misleading consumers. Their advertisements were banned in the United Kingdom for using celebrities like Katy Perry to make misleading claims about the efficacy of its products.
Please sign my petition to tell Proactive that it needs to stop tricking people and then claiming they owe them exorbitant sums of money!
Your business practices are dishonest and you need to stop fooling consumers by offering them "free products" that you continue to send them and charge them huge amounts of money for without customers requesting to receive them. You must allow people to return unopened products instead of sending them to collection agents if they do not agree to pay the exorbitant amount of money you claim they owe you.