To Microsoft Executives and Product Teams:

We, the undersigned users, are a diverse community of loyal customers, IT professionals, and business leaders who rely on Microsoft products every single day. We believe in the power and potential of Microsoft’s suite of tools, but we are collectively frustrated by a persistent and growing issue: the widespread lack of response to user feedback.

Across platforms like Microsoft Teams, Outlook, SharePoint, OneDrive, and Planner, countless pieces of feedback have been submitted over the years. These are not trivial comments or wish-list items; they represent real issues that impact our productivity and hinder our organizations’ ability to use your software effectively. Despite our ongoing efforts to share feedback, our voices feel unheard and unacknowledged.

What We Want:

1. Timely Acknowledgment of Feedback
   • Provide confirmation that feedback has been received and is under review. Let us know our voices are heard.
2. Transparent Communication on Updates
   • Share realistic timelines for bug fixes, feature requests, and product improvements. Keep us informed, even if the response is “We’re working on it, but it may take time.”
3. Meaningful Engagement with Users
   • Involve us in beta testing and provide forums where feedback is actively reviewed and responded to. Give us a seat at the table in shaping the future of Microsoft products.
4. Prioritization of Long-Standing Issues
   • Address the backlog of feedback that has been ignored for years. Focus on fixing existing problems before introducing new features.

The Reality of Rising Costs:
In recent years, the cost of Microsoft subscriptions has increased steadily, with higher-tier pricing models and new premium offerings. Yet, the improvements in requested functionality have not kept pace with these increases. We are being asked to pay more while still facing unresolved issues and a lack of critical features that users have been requesting for years.

We recognize that innovation comes at a cost, but user satisfaction and product reliability should be part of that value proposition. Many competing platforms are addressing user feedback more effectively and providing updates that reflect the needs of their communities. Microsoft risks losing its loyal user base if it doesn’t adapt and listen.

The Change Message:
Microsoft, your strength has always been your community. We are your power users, your advocates, and your biggest supporters. But it’s time for a change. It’s time to put users back at the center of your development process. By acknowledging our feedback, communicating transparently, and prioritizing our needs, you can transform this frustration into renewed loyalty and trust.

Why It Matters:
The Microsoft ecosystem is not just a set of tools; it’s the backbone of businesses worldwide. When your software fails to meet user needs, it impacts productivity, collaboration, and innovation across every industry. By addressing this issue head-on, Microsoft has the opportunity to lead by example, setting a new standard for how companies respond to their customers.

The Call to Action:
We are asking you, the leaders of Microsoft, to commit to a new level of transparency and responsiveness. Let’s turn our collective feedback into a powerful tool for improvement. We believe in Microsoft’s potential, and we’re asking you to believe in us as well.

***Sign this petition if you’ve ever submitted feedback that went unanswered, faced challenges due to unresolved software issues, or feel that your rising subscription costs are not being met with meaningful improvements. Together, let’s make our voices heard.