Platforms Should Be Transparent and Fair to Riders
Every day, platform riders accept delivery jobs knowing that their time, effort, vehicles, energy and operating costs have real value. Yet riders may not always receive clear information about how fares are calculated or how individual orders are paid.

Platforms should be transparent and clearly show the fare paid for each order, including when orders are stacked. Riders should be able to see how much each order contributes to the total payment before accepting the job. Clear fare information is essential for riders to make informed decisions about whether an order is economically worthwhile.

Riders should also not be penalised by being disqualified from incentive payouts tied to performance metrics set by the platforms. If platforms establish the targets, acceptance requirements, completion rates, cancellation rules or other conditions for incentives, they should not use those same metrics to unfairly exclude riders from payments they have worked to earn.

Incentives should be transparent, reasonable and based on clearly communicated terms. Riders should know what is required, how performance is measured, how payouts are calculated and why any payout may be withheld. Platforms should provide a proper explanation and a fair review process whenever a rider is denied an incentive.

Loyalty should not be treated as a performance metric. A rider’s continued support of a platform should not require them to accept every order, remain online for excessive periods, or meet targets that may compromise their safety and livelihood. Riders should be free to make reasonable decisions about which jobs to accept without being unfairly punished for declining orders that are unsafe, uneconomical or unsuitable.

A rider’s loyalty is shown through the time, effort and service they provide—not through blind compliance with platform-set targets. Platforms should recognise that riders may work across multiple platforms and should not penalise them for doing so.

When orders are stacked, platforms should still show the fare paid for each individual order. A stacked order is still an order. Each order involves a customer, goods to handle, a pickup, delivery responsibilities, waiting and travelling time, and the risks of being on the road.

When platforms combine orders, they may achieve operational efficiencies that benefit both the platform and the customer. However, those efficiencies should not come at the expense of riders through unclear payments, unfairly low fares or the loss of incentives that riders have reasonably earned.

Some platform operators may be paying low fares for stacked orders in a way that effectively shifts the cost of CPF contributions onto riders. Riders should not be expected to absorb these employment-related costs through reduced payments for additional orders. If platforms benefit from stacking and rely on riders to complete the work, they should ensure that each order is paid fairly and that riders are not made to bear costs that should be properly accounted for by the platform.

Every order represents a minimum amount of work and should carry a minimum value. Two orders should not become one properly paid order plus another order compensated with only a token amount.

A guaranteed minimum fare per order would give riders a clearer and fairer baseline. It would ensure that every order receives a minimum guaranteed payment, that stacked orders are not excluded, and that riders are compensated for the additional workload. Platforms could still offer incentives on top of the guaranteed fare.

This is not a demand for every delivery to pay the same amount. Distance, location, waiting time, road conditions, delivery difficulty and other legitimate factors can and should still be considered.

The principle is simple: whatever formula is used, payment for an individual order should never fall below a fair minimum floor, and the fare for each order should be clearly disclosed.

Platforms should also ensure that incentive schemes do not become a way to reduce riders’ earnings or punish them for exercising reasonable judgment. Performance metrics should be relevant, transparent and proportionate. They should not be used to disqualify riders from payouts without clear reasons, proper notice and a fair opportunity to appeal.

This is about fairness, transparency and accountability, not confrontation. Riders are asking for reasonable safeguards for people who depend on platform work and spend hours on the road providing an essential service.

If stacking genuinely makes deliveries more efficient, the benefits of that efficiency should be shared fairly. They should not be achieved primarily by cutting the rider’s payment for the additional order, passing platform costs onto riders or withholding incentives through unfair performance requirements.

Individually, one rider may have limited influence over platform policies. But thousands of riders standing together can send a far stronger message.

The petition will be submitted to the Tripartite Task Force as a formal appeal for these issues to be considered in discussions on platform work and fair remuneration.

Whether you ride full-time, part-time or occasionally, or have years of experience across different platforms, these issues can affect you. Today, it may be another rider whose fare is unclear or whose incentive is withheld. Tomorrow, it could be yours.

If you believe platforms should clearly show the fare paid for every order, guarantee a fair minimum fare even when orders are stacked, and stop unfairly disqualifying riders from incentive payouts, please sign the petition and share it with your fellow riders.

We may not agree on every issue. But on these principles, we can stand together:

Every order has value.

Every order deserves a clearly disclosed and fair fare.

Stacked or not, riders’ work should not be discounted.

Platform costs, including CPF contributions, should not be passed on to riders through unfairly low fares.

Incentives should be transparent and paid fairly.

Loyalty should not be treated as a performance metric.

Riders should not be penalised for making reasonable decisions about the work they accept.

Support the petition. Sign it. Share it. Let the Tripartite Task Force hear the collective voice of riders.

Prepared from the perspective of a concerned veteran platform rider. Not affiliated with any political party or government organisation.

平台应对骑手保持透明与公平
每天，平台骑手接下配送订单时，都清楚知道自己的时间、劳动、车辆、精力以及运营成本具有实际价值。然而，骑手未必总能清楚了解运费是如何计算的，或每一笔订单究竟获得了多少报酬。

平台应保持透明，并清楚列明每一笔订单所支付的运费，包括拼单订单。骑手在接受订单之前，应能够看到每一笔订单对总收入的具体贡献。清晰的运费信息，是骑手判断一笔订单在经济上是否值得接单、并作出知情决定的必要条件。

平台也不应利用自身设定的绩效指标，使骑手被取消领取奖励的资格。如果平台制定了奖励所需的目标、接单要求、完成率、取消规则或其他条件，就不应再利用这些相同指标，不公平地排除已经付出劳动、理应获得奖励的骑手。

奖励制度应当透明、合理，并以清楚公布的条款为基础。骑手应知道需要达到什么要求、绩效如何衡量、奖励如何计算，以及奖励为何可能被扣留。每当骑手被拒绝发放奖励时，平台都应提供适当解释和公平的复核程序。

忠诚不应被当作绩效指标。骑手持续支持某个平台，不应意味着必须接受每一笔订单、长时间保持在线，或达到可能危及安全和生计的目标。骑手应能够合理决定接受哪些工作，而不因拒绝不安全、不划算或不适合自己的订单而受到不公平惩罚。

骑手的忠诚体现在他们投入的时间、劳动和服务上，而不是盲目服从平台设定的目标。平台应承认骑手可能同时在多个平台工作，不应因此惩罚骑手。

当订单被拼单时，平台仍应列明每一笔独立订单所支付的运费。拼单订单仍然是一笔订单。每一笔订单都涉及顾客、需要处理的货物、取货、配送责任、等待和行驶时间，以及骑手在道路上工作的风险。

当平台合并订单时，可能会获得有利于平台和顾客的运营效率。然而，这些效率不应通过支付不清、运费过低，或取消骑手合理赚取的奖励来牺牲骑手的利益。

一些平台运营商可能以较低的拼单运费支付方式，实际上将公积金（CPF）缴交成本转嫁给骑手。骑手不应被要求通过降低额外订单的报酬来承担这些与就业相关的成本。如果平台从拼单中获益，并依靠骑手完成相关工作，就应确保每一笔订单都获得公平报酬，也不应让骑手承担本应由平台妥善核算的成本。

每一笔订单都代表最低限度的工作量，因此应具有最低价值。两笔订单不应变成一笔获得合理报酬的订单，加上另一笔只获得象征性报酬的订单。

为每笔订单设定保证最低运费，可以为骑手提供更清晰、更公平的基准。这将确保每笔订单都获得最低保证付款，拼单订单不会被排除在外，骑手也能因额外工作量获得相应补偿。平台仍可在保证运费之外提供额外奖励。

这并不是要求每次配送都支付相同金额。距离、地点、等待时间、道路状况、配送难度以及其他合理因素，仍然可以并且应当被纳入考量。

原则很简单：无论采用何种计算公式，单笔订单的报酬都不应低于公平的最低标准，而且每笔订单的运费都应清楚披露。

平台也应确保奖励制度不会成为降低骑手收入，或惩罚骑手作出合理判断的工具。绩效指标应当相关、透明且合乎比例。不应在没有明确理由、适当通知以及公平申诉机会的情况下，利用这些指标取消骑手领取奖励的资格。

这关乎公平、透明和问责，而不是对抗。骑手要求的是为依靠平台工作、每天长时间在道路上提供重要服务的人，建立合理的保障。

如果拼单确实能让配送更有效率，那么这种效率带来的利益就应公平分享。不应主要通过削减额外订单的骑手报酬、将平台成本转嫁给骑手，或利用不公平的绩效要求扣留奖励来实现。

单个骑手对平台政策的影响可能有限。但成千上万名骑手团结起来，就能发出更有力的声音。

这份请愿书将提交给三方工作小组，正式呼吁在讨论平台工作和公平报酬时，认真考虑这些问题。

无论你是全职、兼职还是偶尔接单的骑手，无论你是否拥有跨多个平台工作的多年经验，这些问题都可能影响你。今天，可能是另一名骑手遇到运费不透明或奖励被扣留。明天，也可能轮到你。

如果你认为平台应清楚列明每一笔订单的运费，即使订单被拼单也应保证公平的最低运费，并停止不公平地取消骑手领取奖励的资格，请签署请愿书，并与其他骑手分享。

我们未必在每个问题上都意见一致。但在以下原则上，我们可以团结站在一起：

每一笔订单都有价值。

每一笔订单都应有清楚披露且公平的运费。

无论是否拼单，骑手的劳动都不应被打折。

包括公积金（CPF）缴交在内的平台成本，不应通过不公平的低运费转嫁给骑手。

奖励制度应透明，奖励也应公平发放。

忠诚不应被当作绩效指标。

骑手不应因对所接受的工作作出合理决定而受到惩罚。

支持请愿。签署请愿。分享请愿。让三方工作小组听见骑手的集体声音。

本文以一名关心行业发展的资深平台骑手的立场撰写。不隶属于任何政党或政府机构。