To: Brian Chesky (Airbnb CEO) and Airbnb Leadership

Why We Are Writing This:

Airbnb only works when hosts, guests, and the platform treat each other fairly. Right now, the rules are unbalanced. Bad guests get away with scams, hosts get hit with sudden fees and unfair bad reviews, and getting helpful customer support is almost impossible.

We are a group of hosts and property owners asking Airbnb to fix these 8 basic problems so the platform is safer, fairer, and better for everyone.

The 8 Simple Things We Are Asking For:

1. Customer Support That Understands US Homes & Scams

Support agents in the US who speak fluent, natural English so nothing gets lost in translation.

Support agents trained to spot fake accounts, squatters, payment scams, and human trafficking, with the power to freeze suspicious bookings immediately.

2. A 3-Year Freeze on Host Fees & Clear Rule Changes

Freeze the percentage Airbnb takes from hosts for 3 years so hosts don't have to raise prices on guests to make ends meet.

Give hosts 30 days' advance notice before changing any major rules or payout terms.

3. Real Guest ID Verification, No Fake Phone Numbers & Legal Data Access

Require a real government ID for every adult guest before a trip is booked.

Ban fake internet phone numbers (like Google Voice or TextNow). Guests must use a real cell phone line.

Require guests to prove where they live or work, and re-check this every 6 months to keep scam accounts off the app.

Legal Access to Guest Info: Make guest verification details (full legal name, primary address, and phone number) available to hosts upon request if needed for police reports, court subpoenas, or legal housing disputes.

Require guests to click "I Agree" to the house rules and total price before they can request a booking.

4. Fair House Rules for Both Sides

Hosts can only make rules about cleanliness, safety, quiet hours, and following local laws.

Hosts cannot make crazy, micro-managing rules (like strict curfews or making guests do hours of chores at checkout).

5. Ban AI-Generated & Fake Profile Pictures

Force everyone to use a real photo of themselves.

Ban fake AI-generated faces, stock photos, or cartoon pictures so hosts and guests always know who is walking through the door.

6. Check Reviews for Truth Before Publishing (Like VRBO)

If a guest leaves a bad review claiming something was broken or dirty, Airbnb must check the message history and host photos before the review goes public.

Automatically delete fake or revenge reviews left because a host enforced their house rules or refused to give a refund.

7. Real Punishment for Scammers & Extortion (Hosts & Guests)

Hold both hosts and guests to the exact same rules with a 3-strike penalty system:

1st Time: Warning + pay back any money lost.

2nd Time: 30-day account suspension for fake claims, harassment, or threats.

3rd Time: Permanent ban from Airbnb forever.

8. Let Hosts Control Their Own Prices

Stop changing host prices automatically without their permission.

Clearly explain how search rankings work so hosts aren't secretly hidden when they have an open support ticket.

What Hosts Are Doing Next:

If you manage an Airbnb property and agree with these demands, sign this petition.

ATTENTION HOSTS: We are building a private host list. Once we have enough hosts onboard, we will temporarily turn off our calendars together so Airbnb listens. 

ATTENTION HOSTS & OPERATORS:

Change.org only collects basic signatures. To make sure your properties are officially counted toward our host alliance roster, please share your details in the "Reasons for Signing" comment box immediately after you click sign.

Please include:

1. Your role (Host, Guest, or Supporter)

2. City / Cities where your properties are located

3. Total number of property listings you own or manage

(Example: "Host - Detroit & Southfield - 4 listings")