Petition: Bring Back the 2-Month Cancel Policy at HOTWORX

We, the undersigned, call on HOTWORX Corporate to immediately reinstate the 2-month cancel policy.

This policy gave members fair flexibility while ensuring studios had the stability needed to operate successfully. Its removal on December 16, 2024 has already caused major financial losses for franchisees across the country.

The Financial Impact

Every new member signed under the new policy since December 16, 2024 has represented a significant financial loss to studios. At an average of $120 per member, the estimated revenue losses are:

100 members = $12,000 lost
200 members = $24,000 lost
300 members = $36,000 lost
400 members = $48,000 lost
500 members = $60,000 lost
600 members = $72,000 lost
700 members = $84,000 lost
800 members = $96,000 lost
900 members = $108,000 lost
1,000 members = $120,000 lost

Adjustment for Accuracy: To account for defaults and early cancels ($99 fee before 6 months), we conservatively reduce these totals by 10%, which still leaves devastating losses to each studio.

Rising Cancellation Trend

Since the change, cancellations per month are trending higher than ever before. Making it easier for members to cancel has not only increased churn but also destabilized long-term planning and growth for franchisees.

Our Demand

The 2-month cancel was a proven safeguard for both franchisees and the HOTWORX brand. Removing it without analysis or consultation has jeopardized financial stability and member trust.

We urge HOTWORX Corporate to restore the 2-month cancel immediately.