I was an Airtel post paid customer before 3 months and on 23rd August 2016 I had port my sim to Idea. Everything was smooth in this month and I have paid the Idea bills as usual. But from past 3 months I am getting continuous calls and emails from Airtel to pay the bill for 3 months around Rs.3000. The reason they are saying for it is that, both the sim were active and I have to pay them. I am not able to understand that, how two sim with same number is activated in different networks, and I have pay both of them?. This is clearly known that it was a system error from their side, and they are not ready to fix it or convey me properly. My routine job now is that, to send mail to them for the status and they will make a call saying that request is under process and will be done within 72hours.

Due to this issue my Idea number also got banned and no incoming calls/messages and no outgoing calls/messages are allowed. It’s been 20days now, that they have banned my number and all my works are being pending due to this unexpected issue arised. My all bank transactions are pending even credit card bills, important calls even. Finally somehow they understood that, this was an issue from Airtel side and they intimate me that all dues has been revised. "Guyz this took approximately one month to fix it". But Idea needs a no due certificate from Airtel & they are not ready to provide it until I pay Rs. 988 is a big issue now. They are saying that was the due amount in January 2016.

This is the message I always used to get through emails/chat/calls. "we understand your concern and deeply regret the inconvenience. We will get back to you soon." I even requested Airtel team to give their Higher official contact details, to make them understand the issue, but they are not ready to provide it even. This was the reason I am writting this. I thought the people has to know what is happening inside their system. I guess many people will be suffering the same issue. I hope their higher officials will be contacting me regarding this.