There are so many reports of the hinge design in the aforementioned series' failing due to its inherent faulty design. The front plastic pops off and the laptop is rendered useless since you cannot close the lid thereafter.

If you use any of these models of MSI laptops GE76/GE66/GE77/GE67/GP66/GP76/GP77 and your hinges have failed for no apparent reason, you can sign this petition. They have the same hinge type and fail in the exact same way. This could be the beginning of a class-action lawsuit against MSI for being dismissive of user concerns over half a decade.

In most of these cases, MSI has refused to fix it for the user citing physical damage not being covered under warranty, and warranty being expired at time of incident. For those who got it fixed within the warranty period, the issue has come up again few months after fixing within warranty period, when the warranty has expired. However, we would expect a laptop of premium grade to last a long time without having it repaired for such petty issues. They have been producing these models with these defective hinges for almost half a decade.

The issue can come up anytime after purchase, but a majority of the cases are between 6-18 months of purchase.

MSI has failed to acknowledge such an issue and provide support for consumers that have the same issue. We kindly ask MSI to launch an extended warranty program addressing this issue as soon as possible. The new display assemble or hinge serving as the replacement needs to be improved to prevent future failure from occurring as well.

Thank you!