TRAM SAFETY FOR ELDERLY

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I would like to bring to your attention at the lack of safety and consideration given to people, especially the elderly when boarding trams in the City of Melbourne. Recently my family and I took a planned trip to Melbourne for a few days, which unfortunately turned into a nightmare. We were boarding a tram in Spencer / Bourke Street on the 5th March 2017 at 12.25pm. Before being able to be seated, the tram took off with a jolt, both my parents aged 86 and 87 were thrown to the floor, my sister and I also nearly fell. I wish to point out that older people do not have the same reflexes as younger people, there should be some consideration in allowing time for older people to board and be seated. Having conductors on the trams to see that people have boarded the trams with safety could alleviate this issue, there seems to be a huge issue with injuries pertaining to this matter. My Mother sustained a leg injury which required her to be transported by ambulance to the Alfred Hospital, which then required surgery. The incident has caused much pain and distress to both of my parents whom have been married for 65 years. This incident has affected my Mother's physical and mental well being and will take a long time, if ever to get over, she now has a fear of travelling on public transport, (trams), hopefully your department can look into improving the safety of tram services so that others do not endure what my parents have had to go through. At the time of this email, my Mother remains in hospital . A once very independent lady, now requires a mobility aid. Hoping you can find the time to respond to this email.



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