Greater compensation ordered by the Telecommunications Ombudsman against Telstra

Greater compensation ordered by the Telecommunications Ombudsman against Telstra

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K Anderson started this petition to Minister for Communications

The TIO only has the ability to award $50000 in compensation which to a super organisation like Telstra is a drop in the ocean and hardly a punishment.

One company with a national presence signed up for a new phone system that Telstra promised would take them from a Nissan to a Mercedes. Over the next two years the system failed and failed again - in fact based on a Telstra email it was "twenty times per week" and Telstra agreed there should be compensation. There are numerous Telstra emails that state "you deserve compensation".The Adelaide office was never connected. Imagine if your company had no internet and phone twenty times per week - would you survive??

The company Director wrote to Andrew Penn (Telstra CEO) begging for help. His response was to send out one of his managers who then promptly got the company to sign another contract for a new phone system - but guess what,  they didn't cancel the first faulty system. So the company started being double billed for one faulty system and another that was never installed - and with one office not even connected.

Sadly the company had to shut two of their offices costing the directors $250000 in rent guarantees  and people lost their jobs!!! When the TIO was contacted they agreed their was a huge case for Telstra  to answer but the most they could award was $50000.00 in compensation. The Director hired a law firm and Telstra's response rather than sit down and work it out was to threaten legal action against the poor company they had totally mislead and delivered a system that didn't work at all and then sold another one on top that was never installed.

We all know someone who has a Telco story - the reason there are so many is the the TIO is a toothless tiger through no fault of their own. They need to be able to award greater compensation amounts so when hundreds of people are affected they can be compensated and when businesses are destroyed they can be compensated.

Australia is a country that believes in a fair deal - Telstra does not operate under a fair deal because at the most they will only pay $50000.00 and even if someone does engage lawyers - they have unlimited money to fight - even when they are wrong.

Sign this so that Australia's major carrier becomes more accountable and so people don't suffer under this Empire that thinks it's untouchable.

 

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