We Xbox Live users pay for Xbox Live service because we believe it upholds a quality standard. We enjoy the quality of entertainment and community that can be derived from the Xbox Live service. As members we expect the service and support that is promised to us. We expect Microsoft to give banned users a reason why they can no longer use their Xbox consoles to connect to the Xbox live service. Also if there is no clear justification for a permanent console ban we expect the ban to be lifted. If there are any illegal activities that warrant suspension or banning we expect the appropriate proportional action to be taken.