City Ombudsman Office reports

"...it was unclear what contingency plans were in place for situations where maximum cold weather drop-in capacity was exceeded on any given night, and how they would be put into operation. SSHA told us about other resources that could be brought online if needed, on an ad hoc basis, but there was no concrete, clearly communicated step-by-step contingency plan." http://www.toronto.ca/legdocs/mmis/2017/cc/bgrd/backgroundfile-105445.pdf