This petition was started a few weeks ago for two reasons: 1. First, it was clear to me that there were many LG G4 phones (of all region- or carrier-specific variant - H810, H812, H815, H818, etc..) with defects all across the world. A simple internet search turned up many first-hand accounts across the web of G4s that had suddenly experienced the exact same catastrophic ‘bootloop’ failure, causing the owner to lose all the photos/videos/texts/etc stored on the device. I knew it was impossible for this many phones to have failed and for LG to be completely unaware of it. My suspicion was that they were deliberately choosing to not publicly acknowledge the defect. This choice has ramifications for owners when the issue does occur. With no official statement acknowledging the bootloop defect as a known issue, LG could more readily take the position that the bootlooping arose due to user error and deny responsibility. 2. Secondly, from many owner’s accounts where LG or mobile carriers HAD agreed to ‘repair’ the device, it was apparent that there was poor communication across the worldwide LG repair centers about the true underlying cause of the bootlooping and how to repair. Again, I was able to find many accounts of owners getting their G4s back from repair, only to have the same issue occur weeks/months later. e.g. https://twitter.com/Estorco_/status/692370045658386433 So, with this petition, we were urging two things: for LG to officially acknowledge this major hardware defect AND for LG Mobile to launch a formal recall program with free replacement for ALL owners affected by this defect, regardless of the region or model number variant of G4. Within one day of launching, the petition grew quickly and got the attention of many technology blogs, causing LG to finally address the issue. Their statements (http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/ and http://www.techradar.com/us/news/phone-and-communications/mobile-phones/lg-finally-acknowledges-g4-boot-loop-problem-and-it-s-offering-a-fix-1313769) acknowledged that indeed the G4 bootloop issue was a known hardware defect caused by “loose contact between components”, confirming suspicions that LG was in fact aware of the issue, but were deliberately choosing to not take public responsibility until their hand was forced. In addition, their solution for owners with affected devices was essentially the status quo: they would only consider repairing the devices if the affected phone fit with their strict region-specific warranty restrictions. In my opinion, LG’s statements to Android Authority and TechRadar were more about public relations damage-control than representing real customer-focused accountability for a large-scale hardware defect. As a counterexample, here is a recent responsible, customer-focused way of handling a hardware issue that causes failure: http://www.apple.com/support/usbc-chargecable/ Notice two things about Apple’s recall: 1. They exhibit true, public acceptance of responsibility. Apple didn’t simply make a statement to a tech blog and call it a day. They created a support page on their site dedicated to informing their customers about the defect. In contrast, you will not find any information on LG’s site mentioning the G4 bootloop defect and what to do if you’re affected. 2. Apple is aware that the issue is affecting units across the globe, so they issued a worldwide recall program. Instead, LG is still instructing everyone with a defective G4 to talk to their regional customer service agents, who continue to deny accountability for defective hardware because of region. See https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s/c/395914678, https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s/c/391536662, https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s/c/394324990, https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s/c/388986946, https://www.change.org/p/lg-mobile-launch-a-replacement-program-for-defective-lg-g4s/c/387227590, and many more accounts including mine http://i.imgur.com/PD4bCLQ.png which took LG US over a week to respond to. Bottom line: making a statement to a blog is not enough. We continue to urge LG to take true public responsibility for the many G4 phones that have failed, and will fail, due to defective hardware. And most importantly, we continue to urge LG to launch a proper worldwide recall, with free replacement of affected bootlooping units. The phone was launched less than a year ago, so every single affected phone is within the 1 year manufacturers’ warranty, yet so many of us are still being denied service. Please continue to help apply pressure to LG on Twitter/Facebook or any other channel to make this right. And look, I understand why LG hasn’t yet publicly acknowledged the defect on their site and launched a proper worldwide recall program. I know it’s because of the amount of losses that it would represent for the company. But those losses already exist and are out there. Every warranty denial is a loss that they’re instead deciding to pass on to the customer. That may be a good short-term strategy for them to minimize LG’s losses this quarter, but when shopping for our next phones, I suspect many of us won’t soon forget their choice.