LAMC Productions: Refund All Guns n Roses Singapore Concertgoers
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To the Attention of Mr. Knudson at LAMC Productions:
You should be utterly embarrassed by the production your company put together this past Saturday evening at the GNR concert here in Singapore. What an insult to both Guns N Roses and Singapore.
ALL concertgoers faced at least 2+ hours to reach CEC, with many having to queue another hour+ to get in. There was NO traffic control in the area on a TWO lane access road. Upon arrival, not one person even checked our tickets, or directed ppl where to go to link RFID bracelets (there was no signage for the same). As no one was checking tickets, it seems that many unpaid individuals snuck into Pen B (see your FB page promotions re Megadeth on 28th Feb), making it even more uncomfortable and unsafe for those in that Pen.
Pre topped up tickets were not able to link to RFIDs, so ppl were not able to get food or drink - that is, when the queues weren't 2 hours long and they didn't run out of food and drink. It was impossible to even get water, contributing to many ppl passing out due to dehydration, heat and overcrowding. Some ppl queued the duration of nearly the whole concert, as they were told there would be no refunds for top ups!
Pen B concertgoers seemed to endure the worst of the circumstances, having experienced the aforementioned AND having absolutely NO direct visibility of GNR on stage during their performance. At s$203/ticket, this is unacceptable. Ticket promotions advised LIMITED view; not NO view. We would have been better off watching on YouTube at home than the the screens you had set up for about 25k pax. Additionally, Pen B seemed massively oversold, and was therefore unsafe. Seems odd that this would have passed Health & Safety checks in SG.
This was an unsafe and completely unsatisfactory (less GNR themselves) experience. We demand the following:
1) Reimburse all unused top-ups for F&B immediately
2) Reimburse ALL Pen B concertgoers their full ticket price
3) Reimburse ALL Pen A and VIP concertgoers half their ticket price
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