Snapdeal, own up your mistakes and stop looting your customers!
The Issue
It is disturbing and saddening to hear so many complaints from the ever-growing number of victims to Snapdeal's terrible service. (Check the comment section on their Facebook page).
I am now trying to gather information from you to quantify the amount of money Snapdeal has looted so far.
Requesting you to fill the form in the below link and also share the link with anyone who is going through this ordeal. Your information will be confidential and I will keep you posted.
https://goo.gl/forms/77rwVwfKnt1UcLNE3
This is what happened to me :
I had ordered a DELL INSPIRON 5559 Notebook (Y566509HIN9BG) on the 19th of September as a gift.
This being a gift had not been verified by me when it was received by the recipient of the gift.
The laptop that was instead delivered was a DELL VOSTRO 3000 series which was truly shocking and I noticed it only after a few days, the invoice however mentioned the Inspiron series. It is a much cheaper product and is inferior in more ways than one.
On calling the customer service of Snapdeal, they went back and forth with the 7-day-return policy and getting in touch with the seller. Eventually they agreed to have the seller replace the delivered laptop with the ordered laptop after admitting there was a mistake.
This went on for an exhausting 12+ days with numerous calls and mental distress still persisting. They started with apologies and admitting the mistake. Later, their tone changed and they were inquiring very rudely to end it with refusing to replace or refund quoting their 7-day policy again.
In the end, they confirmed that nothing can be done because of the above said policy in a rude and senseless logic. Almost two weeks of discussion with the customer care executives, not one provided a solution, and escalating to the higher team only gave me the same response in the different voice. I understand that there is a policy but I also would like to point out that the product we received was not the one I had ordered and there was a price difference of 30,000 INR!
Also, the policy says no questions asked if returned within 7 days and doesn't mention that they do not accept returns after a week.
Had I received the product I ordered then the policy makes sense if I was sending it back due to some fault. I have noticed a lot of customers facing this issue of wrong delivery and refusing to take the items back citing the above policy.
It is frustrating and immensely irritating mostly because of the trained customer service who would only reply with the 7-day-return policy since that appears to fix everything which as you might understand is worse than a computer voice recording.
Snapdeal, please understand there is a huge sum of money involved and more than that please own up your mistakes and set things right for your customers. This needs to stop and the customers should be treated fairly so that people can trust the company.
I have all the invoice and the photos of the laptop for proof.
The Issue
It is disturbing and saddening to hear so many complaints from the ever-growing number of victims to Snapdeal's terrible service. (Check the comment section on their Facebook page).
I am now trying to gather information from you to quantify the amount of money Snapdeal has looted so far.
Requesting you to fill the form in the below link and also share the link with anyone who is going through this ordeal. Your information will be confidential and I will keep you posted.
https://goo.gl/forms/77rwVwfKnt1UcLNE3
This is what happened to me :
I had ordered a DELL INSPIRON 5559 Notebook (Y566509HIN9BG) on the 19th of September as a gift.
This being a gift had not been verified by me when it was received by the recipient of the gift.
The laptop that was instead delivered was a DELL VOSTRO 3000 series which was truly shocking and I noticed it only after a few days, the invoice however mentioned the Inspiron series. It is a much cheaper product and is inferior in more ways than one.
On calling the customer service of Snapdeal, they went back and forth with the 7-day-return policy and getting in touch with the seller. Eventually they agreed to have the seller replace the delivered laptop with the ordered laptop after admitting there was a mistake.
This went on for an exhausting 12+ days with numerous calls and mental distress still persisting. They started with apologies and admitting the mistake. Later, their tone changed and they were inquiring very rudely to end it with refusing to replace or refund quoting their 7-day policy again.
In the end, they confirmed that nothing can be done because of the above said policy in a rude and senseless logic. Almost two weeks of discussion with the customer care executives, not one provided a solution, and escalating to the higher team only gave me the same response in the different voice. I understand that there is a policy but I also would like to point out that the product we received was not the one I had ordered and there was a price difference of 30,000 INR!
Also, the policy says no questions asked if returned within 7 days and doesn't mention that they do not accept returns after a week.
Had I received the product I ordered then the policy makes sense if I was sending it back due to some fault. I have noticed a lot of customers facing this issue of wrong delivery and refusing to take the items back citing the above policy.
It is frustrating and immensely irritating mostly because of the trained customer service who would only reply with the 7-day-return policy since that appears to fix everything which as you might understand is worse than a computer voice recording.
Snapdeal, please understand there is a huge sum of money involved and more than that please own up your mistakes and set things right for your customers. This needs to stop and the customers should be treated fairly so that people can trust the company.
I have all the invoice and the photos of the laptop for proof.
The Decision Makers
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Petition created on 23 October 2016