Commanders,

I played my account for more than 3 years, that was started since War Commander has no map. I almost completed most of units from unlocking it, sickle and events. Most of them are fully maxed. Playing this game through analyzing, research and further testing makes my account became stronger. 

I unlocked the Titan last event, Operation: Red Storm. Upgraded it into level 2 while event is still on. I was on the three (3) days vacation, after vacation I was surprised that my Titan is already maxed! Yes, of course I am so happy for having maxed Titan in instant - though I keep on worried because we are going to war to help our friends and allies. Worried because I am not a gold user, in normal process of upgrading Titan from level 2 to level 4 should be 18 days (http://warcommander.wikia.com/wiki/Titan) and I know I can be reported by other players for having maxed Titan in less than 18 days if I didn't use gold, or I will be tagged as cheater. I decided to send a report to Kixeye Support to notifify them for having system glitch and received auto-reply from their system,

From Kixeye:

Thank you for contacting KIXEYE customer support! This is an automated response. Your ticket number is KIX_SPT_0001759064 - please use it when you reference this issue, and the easiest way to do that is to leave the Subject: line of your message alone, and our automated system will associate your reply with the ticket in our system. 

If you are reading this email, that means we have received your ticket and have your email address and report.. Please be patient, we will reply as quickly as we can. We hate waiting for email replies as much as you do, but we also try to give meaningful answers to all our inquiries, which takes a bit of time.

 If you need to update your ticket with additional information, please just reply to this email - we ask that you do not submit additional support tickets about the same issue, as that just slows things down for everyone.

 Original Message:

 2014-02-03 07:13:44 PST - (Customer Description)

Commander,

 I would like to inform you that I have Titan level 1 and I am upgrading it into level 2 after event. From level 2 to level 4 should be total of 18 days, but I was surprised when I open it today after 3 days vacation that my Titan is maxed already.

 I am reporting this because I am not a gold coiner, nor cheater, maybe it is one of the game glitch. Of course, I was so happy for having level 14 Titan in instant but I am afraid if someone reported my for cheating because I am not a gold user but how come I have maxed Titan with in less than 18 days after event.

 I played War Commander of more than 3 years and i got this far (Level 37), I don't want to lose this account because of system glitch/bugs. Me and my team supposed to help our friends to other sector but I do worried I might be reported and get banned.

 Please do something for this before some reported me.

 Thank and more power!

 DarkAngel-WCSF(37)

Chief Commander

WCSF Airborne

Sector 351

 Please do not remove this line:

KIXEYESUPPORT - 04d6c0dc4485096cb5 - KIX_SPT_0001759064

Ref:KIXEYESUPPORT_5044026

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Then, another reply from -Anthony of Kixeye Team

Hello,

Thanks for contacting us. I will pass this along for further investigation and hopefully we will have a fix soon. Thank you for your patience and understanding while we address this matter.

-Anthony

For further support:

Follow http://www.twitter.com/KIXEYEsupport

Get Help at http://Helpcenter.KIXEYE.com

 

History:

Please do not remove this line:

KIXEYESUPPORT - 04d6c0dc4485096cb5 - KIX_SPT_0001759064

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Ref:KIXEYESUPPORT_5061942

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Then, I proceed to Sector 23 to help our friends and allies. I played last Saturday, February 8, 2014. I didn't open my WarCom the next day, until today Monday, February 10, 2014 my account is already banned! I've checked my email and i found the notification for support team..

On Sunday, February 9, 2014 3:55 AM, KIXEYE Support <support@kixeye.com> wrote:

Hello!

We have permanently banned this account due to breaking our Terms of Service, http://corp.kixeye.com/legal.html. We will not share the details of what we caught the account doing or how we detect cheating, for security reasons. You are responsible for your own account, and even if you chose to share your account information, this account will remain closed.

This ban is permanent and our decision is final. We will not respond to further support requests regarding this account.

-Luis

For further support:

Follow http://www.twitter.com/KIXEYEsupport

Get Help at http://Helpcenter.KIXEYE.com

History:

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KIXEYESUPPORT - 04d6c0dc4485096cb5 - KIX_SPT_0001759064

Please do not remove this line:

 Ref:KIXEYESUPPORT_5082566

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If you could analyze, why I was banned? "We will not share the details of what we caught the account doing or how we detect cheating". I didn't cheat, I never cheated. It was War Commanders system glitch on Titan. On this email thread we are talking about this "KIXEYESUPPORT - 04d6c0dc4485096cb5 - KIX_SPT_0001759064".

I was banned for that support ticket.. I was my ticket from reporting the glitch to my Titan unit. I was frustrated because, It was not the other player you reported me to made me banned, I was banned because I reported the glitch on my account. I was banned because I want to play fair and upgrade my Titan in normal process. I was banned for being honest.

I reported many players using cheats, because I want to play fair. But this is what I got. "I WAS BANNED FOR BEING HONEST". I do hope my account will be back on for signing this petition and by those who are believing in me.. for being fair player.

I played this game for more than 3 years since this game has no map, I love this game.. and I still want to play this. I spend more time and effort to become strong player, to help my friends and other player but this is what I've got. I am disappointed, frustrated and keep on asking "is it bad to be honest?".

For those who are trying to recover my account, help me to get it back. I salute you, Commanders!!!

 

To Kixeye Team, please bring me back my account.

 

Until then...

DarkAngel-WCSF(37)

User ID: 2295105

War Commander