Dear Nicole Corrado,

Thank you for contacting Ombudsman Toronto concerning your complaint about reports that Toronto Animal Services hired a company that shot two coyotes.

While Ombudsman Toronto is able to look into complaints about City of Toronto divisions and most city agencies, corporations and adjudicative bodies, before the office can look into your concern, you must allow Municipal Licensing & Standards a reasonable opportunity to resolve the complaint through its own complaint process.  

The complaints process for Municipal Licensing & Standards (MLS) can be found here.

If you have not already done so, we recommend that you escalate your complaints to the Manager for Enforcement & Mobile Response Unit for Animal Services, Jasmine Herzog. You can contact Jasmine by telephone at 416-338-6275 or by email at jasmine.herzog@toronto.ca.

If you are dissatisfied with the response, you can escalate your complaint to the Director of Animal Services, Dr. Esther Attard. You can contact Dr. Esther by telephone at 416-338-1476 or by email at esther.attard@toronto.ca.

If you continue to be dissatisfied, you can escalate your complaint to the Director for Municipal, Licensing & Standards, Carleton Grant, at 416-392-8445 or by email atcarleton.grant@toronto.ca and request a final response.

This file with Ombudsman Toronto will be closed. Once you have received a final response from Municipal Licensing & Standards, if you are dissatisfied with the outcome, please feel free to contact us. 

Sincerely,

Danielle Augustus

Ombudsman Complaints Analyst

Ombudsman Toronto
375 University Ave, Suite 203

Toronto, ON M5G 2J5

Tel.  416-392-7098

Fax: 416-392-7067

TTY: 416-392-7100
Email:Danielle.Augustus@toronto.ca

Website:ombudsmantoronto.ca

Ombudsman Toronto acknowledges that we are on the traditional territory of many nations, including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples, and that this land—covered by Treaty 13 and the Williams Treaties—is now home to many diverse First Nations, Inuit, and Métis peoples.