Petition updateInvestigation into Swansea Bay Mental Health Services and call for me to get DBT100 Days Out of Hospital – Merry Christmas & Happy New Year!
Jacob RobertsonSwansea, WLS, United Kingdom
Dec 26, 2025

Dear all,

Sorry for the late update, but I wanted to take this opportunity to wish you all Merry Christmas and Happy New Year as we reach the end of 2025. I hope you all have a good time celebrating with friends and family. Thank you to every single person who has supported my petition over the past year — whether by signing, sharing, or trusting me with your own personal experiences. Your support has meant more than I can put into words. 

I also want to send my love and thanks to my family and friends, who have never failed to be there for me through my struggles, and for the good times and memories we’ve shared this year.

Today also marks an important milestone for me - 100 days out of hospital!! Months ago I never would've thought this would be possible. While I’m making progress, recovery is far from straightforward. I still face difficult days and ongoing challenges, but I continue to move forward one step at a time. I hope this serves as a message of hope to anyone who may be struggling. Hard times do not last forever, and there is light at the end of the tunnel, even when it doesn’t feel like it.

At the start of this year I was written off. I was told directly and indirectly that I might never recover, that I would remain in and out of hospital, that my future was bleak, that I could be homeless on the streets or even worse - just end it all. These harmful statements were made by professionals who were supposed to care.

There is a deep irony in that. The very doctors and nurses tasked with protecting patients instead neglected me, underestimated me, and failed to see my potential.

Nonetheless despite this here I am — not back in hospital, not homeless but alive and slowly getting better through sheer determination, perseverance, and refusal to give up.

That said I know Christmas can be an incredibly difficult time. If you find yourself struggling with your thoughts please know that you are not alone and it’s okay to reach out. Support is available:

  • Samaritans – 116 123 
  • SHOUT – text 85258
  • International: Visit findahelpline.com to find local support numbers wherever you are
  • Emergency: If you are in immediate danger, please contact emergency services (999)

Please check in on your friends and family and remember it’s okay to step back from the hustle and bustle of the season if you need to. Take the time to rest, recharge, and celebrate what truly matters - family, community, fellowship.

Despite everything, I continue to move forward. After a lot of thought, I have applied to study Law at university. This decision is deeply personal. Being failed by mental health services has shown me first-hand the scale of neglect prevalent in services and how important it is to challenge injustice.

Law represents a way for me to keep fighting for change, not just for myself, but for others who are being silenced, dismissed, or harmed by systemic failures in our social systems.

I know I’ve been quiet recently, but I haven’t gone anywhere. After the holidays, I will be escalating everything to Ombudsman level. The Health Board have been given more than enough opportunity to resolve these issues and take proper accountability but have failed to do so. Patients continue to be put at risk by neglect in our services. A simple "we're sorry we'll learn" is not good enough.

Sorry for the delay in updating. Life has been busy as I've been managing my recovery amongst mock exams, moving house, and university applications. However my commitment to this campaign which is of uttermost importance to me continues. I will be returning with the drive and commitment that those being failed by our local services deserve in the New Year. I look forward to updating you then.

Whilst 2025 did not go as expected I look forward to seeing what 2026 will bring, and am hopeful for a better year. I will keep pushing for accountability and real change in Welsh mental health services — because too many people continue to be failed, and their voices deserve to be heard.

Thank you for standing with me 💙

Wishing you all a very Merry Christmas and Happy New Year! Bring on 2026!! 🥂🎄🎅

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