Indigo's loud claims of resolution

Thankyou for your support to this petition. Indigo is loudly claiming on social media that they have resolved everything by commenting once on the petition throwing all their excuses.They have not gone close to any resolution at all and have not even contacted me once. All the basic DGCA guidelines which I presented to them have been blatantly ignored.This shows that they have no fear of any law let alone following any rules. Too many people have come forward stating that they went through similar instances and various other types of harassment by Indigo and its staff. I am highlighting a small portion of the guidelines which they have violated but are squarely putting the blame on my family.The reservation was done on the phone and on their website with the full guidance of their staff and now they are claiming that we chose the flights(which did have enough time in between them had it not been for their staff's stiffness). Also there were no direct flights after 4 p.m which they have claimed we could have taken. How was I suppose to prepone situations and catch their direct flight which I would have definitely missed? I shall keep you updated about my further legal steps. Here is a part of the guidelines. SECTION 3 – AIR TRANSPORT SERIES ‘M’ PART IV 3.1 Information about Flights and Reservations 3.1.1 While making enquiries or making a booking for a flight through an airline or its designated travel agent, each passenger shall be provided neutral and accurate information on the flight details and reservation status as also the applicable conditions specified by the airline for both the fare category and the conditions of travel. 3.1.2 Unless a passenger specifies, the airline/agent must provide neutral information on the different options available for a journey ranked in the following order: a) Non stop flights b) Flights with intermediate stops but without a change of aircraft c) Connecting flights d) All the fares available from airlines, as applicable