We, the undersigned customers and residents of Los Baños, Bay, and Calauan, Laguna, are writing to express our deep concern regarding the ongoing state of water quality and service provided by your company. Over the past several months, we have experienced numerous issues that require immediate attention and resolution to ensure the health, safety, and satisfaction of all consumers.

Key Issues:

Water Quality Concerns:
Reports of unpleasant taste and odor.
Increased incidents of sediment and discoloration.
Questionable safety and potability, raising health concerns.

Service Interruptions:
Frequent and prolonged outages without adequate notice.
Slow response times to repair and maintenance requests.

Customer Service Challenges:
Poor communication and transparency regarding water issues.
Lack of timely updates and solutions to reported problems.
Unresponsive and unhelpful customer service representatives.

Misinformation on Social Media:
Misleading updates about water quality and service status.
Inaccurate information creating confusion and mistrust among consumers.
Our Demands:

Immediate Investigation and Action:
Conduct a thorough investigation into the causes of water quality issues.
Implement immediate measures to ensure water safety and improve quality.

Improved Infrastructure and Maintenance:
Upgrade outdated infrastructure to prevent service interruptions.
Regular and proactive maintenance schedules to minimize outages.
Enhanced Communication and Customer Service:
Provide timely and transparent communication regarding water issues and outages.
Train customer service representatives to be more responsive and helpful.
Independent Testing and Reporting:
Engage independent experts to test water quality regularly.
Publicly share testing results and corrective actions taken.

Refunds and Compensation:
Provide fair refunds to customers for the period of substandard water quality and service interruptions.
Establish a clear compensation policy for future issues to ensure accountability and customer satisfaction.

Accurate and Transparent Information:
Cease the dissemination of misleading information on social media and other communication channels.
Ensure all public updates are accurate, transparent, and timely to rebuild consumer trust.
We believe that access to clean and safe water is a fundamental right. The current situation, persisting for many months, is unacceptable, and we demand immediate action to rectify these issues. We trust that LARC will take our concerns seriously and work diligently to improve the water quality and service in our community.

By signing this petition, we stand together in seeking a swift resolution and a commitment from LARC to uphold the standards that we, as customers, deserve.

Sincerely,

Residents of Los Baños, Bay, and Calauan, Laguna