As a loyal Uber Eats customer, I am shocked and deeply disappointed by the way Uber Eats UK is handling refund requests for incorrect or missing orders. In my recent experience—and in the experiences of countless others across the UK—Uber Eats has refused to issue refunds even when completely incorrect food is delivered.

 

In my case, I ordered two specific pizzas: an Aubergine Pizza and a Crudo & Rucola Pizza. Instead, I received a Pepperoni and a plain Margherita, which I neither ordered nor consumed. I even spoke to the delivery driver, who admitted the mistake and said he would try to retrieve the correct order—but I never received anything further.

 

Despite immediately contacting Uber Eats support and providing all necessary evidence, I was met with automated replies and flat refusals. Eventually, all communication was cut off, with Uber stating that I was not eligible for a refund due to an “unusually high number of recent refund requests.” This is deeply unfair and implies a presumption of dishonesty on my part—despite Uber Eats’ own platform failing to deliver what I paid for.

 

This is not an isolated case. Many others across the UK are reporting the same issue: wrong orders, no refunds, and no accountability. This practice may violate the Consumer Rights Act 2015, which states that customers are entitled to a full refund or replacement if goods provided do not match the order or are not of satisfactory quality.

 

We demand that:

 

1. Uber Eats UK immediately reviews its refund policy and ensures human oversight in cases where food is missing or incorrect.

 

 

2. Uber complies fully with UK consumer law and offers transparency in refund decisions.

 

 

3. The Competition and Markets Authority investigates Uber’s refund practices to determine if they constitute unfair treatment or breach of regulations.

 

 

 

Please sign and share this petition if you believe customers deserve basic consumer protections, and that no company should be allowed to refuse refunds for their own mistakes—especially when operating at such scale in the UK market.