For the past two years, my mother, who lives on a fixed income, has faced erratic and inconsistent utility billing from the City of Banning. There have been extended periods when she received no bills, followed by sudden, exorbitant amounts demanding payment. Even after settling one bill, another arrives just two weeks later, adding to her financial stress and uncertainty. It is clear that this is not just an issue for one family, but a systemic problem affecting many residents, who similarly struggle to budget for these unexpected and unexplained charges.

Residents of Banning deserve transparent, predictable, and fair billing practices. The ongoing billing issues are not just inconvenient but deeply troubling, particularly for those on fixed incomes or with limited financial resources. It is unacceptable for the city to place such undue financial burdens on its residents due to internal mismanagement or errors.

I urge the City of Banning to conduct a thorough review of their billing processes and address these errors immediately. Implementing automated billing systems and providing customers with accurate and timely bills should be top priority. The city should also offer clear communication channels for residents to report and resolve any billing discrepancies quickly.

Furthermore, I call for the city to retroactively audit all affected accounts, adjusting bills as necessary, and providing refunds where overpayments have occurred. An independent oversight committee should be established to ensure fairness and transparency in all utility billing matters moving forward.

We, the residents of Banning, need your support in demanding accountability and action from our city officials. This is more than just a billing issue; it is about ensuring a fair and just system for everyone.

Sign this petition to demand that the City of Banning takes responsibility for the utility bill errors, corrects past mistakes, and prevents future occurrences.