THANK YOU everyone who is phoning, and thank you for being polite to the people who are working the phones for Friends Life. We're sorry to be giving them a tough day - our fight is not with them, but with the suits and technocrats who are refusing to do what is right for the Hughes family. Please keep applying pressure. We now welcome Ian Botham and Alistair Campbell to the campaign, bringing Friends Life's awful behaviour to the attention of hundreds of thousands more people. Let's keep fighting for Nic - and the other 1 in 10 people Friends Life have admitted they don't pay out critical illness cover to. This campaign is embarrassing them and their hedge fund owners, and costing them dear. To think they were set up by Quakers... The ground is shaking again!