The keys to the HDB BTO @Fernvale Dew were given out to owners by HDB despite the incompleteness of the project so as to avoid breaching the contractual deadline?

Most of the owners, especially those batches whom have collected keys in early Feb 2023 identified multiple defects with shoddy workmanship, ranging from hollow & chipped tiles, scratches on main door, scratches on bedroom doors and frames, slanted skirtings & DB Box cabinets & many more. The estate is not 100% completed as the workers are still in the midst of doing up the carpark and many other facilities.

Furthermore, the planning on the allocation of key collection was horrendous. For instance, the keys for blocks that were completed in 2022 are not given out yet. While the keys for blocks that were completed in early 2023 were given first. In addition, the carpark located near the blocks that the keys were given is not even ready as of today 25 March 2023, resulting in much inconveniences caused to the home owners, their contractors, etc.

As much as we understand that HDB is under the pressure coming from a number of home owners demanding for faster collection of keys due to individuals' circumstances as well as the challenges faced due to covid, this inappropriate decision has caused much distress and further delays to a vast majority of the home owners here.

Although BSC is working closely with the home owners in the rectification of the identified defects, the shoddy workmanship prior to handing over of keys, in the context of "Giving out keys first to avoid compensation & rectify later" has caused severe delays, especially where the contractors simply "rectify" the identified defects by disguising / concealing them instead of carrying out the actual rectification works. This kind of so-called rectification work is so unprofessional and lacks integrity. It has been a month + since the first batch of home owners collected their keys and the defect rectification is still ongoing. This equates to "collection of keys date and month as "April/ May" (assuming the rectification works take 2 months) as opposed to the stated key collection date and month in Feb 2023.

Dear HDB, we supposed there is a need for you and the relevant parties to provide the home owners @ Fernvale Dew with a  solution to this, compensating home owners for the distress , delays and inconveniences caused.