"The girl had reportedly given her mother the login details to her account when she was 14 but the company, having been informed of the girl’s death by one of her Facebook friends, froze or “memorialised” her account. The move meant that photos and posts the girl had shared remained visible, and friends could pay tribute to her, but it was no longer possible to log in to the account. "Facebook has refused to say who applied for the account to be frozen, also citing data protection. The person who lodged the request would have had to provide Facebook with proof that the girl had died. "The US social media company has repeatedly rejected the parents’ request, arguing that in the event messages from a user are revealed, other users would also be exposed. They argue that the conversations would have taken place on the understanding that their content remained private."