Enforce accountability for violations of air passenger rights in Europe

Enforce accountability for violations of air passenger rights in Europe

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Derrick Flanagin started this petition to European Commission

Welcome to the AIRFAIR Campaign!

Flying has quickly become one of the cheapest and most accessible ways to travel, thanks to the growing trend of low-cost airlines. This competition is creating much smaller profit margins for airlines, who are now finding any way they can to get out of paying compensation to displaced passengers.

Fortunately in Europe, thanks to E.U. Regulation 261/2004, laws are already in place to protect passengers from being mishandled by the airlines. These laws cover all flights on E.U. airlines, any flights departing an E.U. airport, and they are enforced by the European Commission of Mobility and Transport.

Even with regulation, many airlines continue to use misleading information on their websites in order to deter passengers from taking action against them. For example: Ryanair has no customer support contact, and their website doesn't offer a way to pursue claims of delays under 3-hours. EasyJet's website offers all sorts of low-value vouchers and gift certificates in lieu of displaying the actual compensation passengers are owed.

What good is this regulation if it is not enforced easily by the disrupted traveler?

Our mission is to require all airlines operating in the E.U. to clearly display the correct compensation information on their websites, along with a clearly displayed customer support email and phone number. This will help create a more well-informed, stress-free travel experience for everyone; and eliminate the market for predatory claim compensation companies.

We want to inform European air passengers of their comprehensive rights, and guide them toward their due compensation with ease. #AIRFAIR

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