This petition is to request customer service support from Etsy in regards to sellers. There are millions of sellers in the Etsy Marketplace and I'm hoping this will be the much-needed voice for them.

Etsy Seller Support is basically nonexistent and they have quietly been removing support options like phone and chat. There isn't a phone number for sellers to call anymore and they haven't answered emails in over a month. For some sellers, that includes them holding onto funds that they earned with no explanation as to why or when they might expect their earnings.

After having to try and navigate communicating with Etsy for over a month, with no human contact, it is clear that this is an issue. Etsy does not provide a phone number for sellers to call for issues and does not respond to emails in a timely fashion. I have seen hundreds of similar scenarios online across all social platforms.

What do we want:

1. Multiple ways to contact support:

• Phone Support
• Email Support
• Chat Support

2. Communication response to support requests timelines to be accurate. Currently, the Etsy support site says 1-2 business days for a reply. Provide an accurate time frame for request responses so sellers aren't kept in the dark.

3. A Seller Support Department that provides Seller Advocates to help navigate major issues that may come up. A direct line for Sellers to call for assistance.

4. Quicker communication to sellers in regards to held funds, suspensions, and other issues. Additionally, having more customized information in a seller's account in regards to the status of the seller's shop.

After hitting the customer service brick wall one after another, I felt completely helpless. It came to my attention while searching for potential solutions that I was far from alone. By not providing support for sellers, Etsy is not supporting small businesses.

Help me help Etsy Sellers across the globe!