To: foodpanda Singapore Management & Operations

 

WE, THE UNDERSIGNED DELIVERY RIDERS, STATE THE FOLLOWING:

 

Since foodpanda Singapore introduced its dynamic fare system in 2025, we were told our
earnings would better reflect the realities of our work — the distances we travel, the hours
we work, and the conditions we face on the road.

 

That promise has not been kept.

 

Same-vendor stacked deliveries are at $3.21, regardless of:
1. The combined distance of both deliveries
2. Peak hour time windows that apply multipliers to all other order types
3. Rain surge conditions that increase fares across the platform
4. The additional time, effort, and complexity of managing two separate drop-offs

 

This is arbitrary, non-transparent, and unjust. It applies most severely at the very
moments our work is most demanding — during peak hours, in bad weather, across long distances. The dynamic fare system was sold to us as fairer. In practice, for stacked same vendor orders, it has made our pay less fair than before.

 

We have raised this issue with foodpanda directly. We have been ignored.

 

We are not asking for favours. We are asking to be paid honestly for the work we do.

 

WE CALL FOR THE FOLLOWING:
1. Immediate removal of the $3.21 on same vendor stacked deliveries.

Same vendor stacked orders must be subject to the same dynamic fare calculation as all other deliveries — including full distance-based compensation, peak hour multipliers, and rain surge rates.

 

2. Full public disclosure of the fare calculation methodology.

foodpanda must publish a clear, plain-language explanation of how all delivery fees are calculated, including how stacked orders are treated differently from single orders, and why.

 

3. Retroactive review of earnings affected by this cap.

foodpanda must audit delivery earnings since the introduction of the dynamic fare system in 2025 and assess whether compensation is owed to riders who were underpaid due to the cap.

 

4. A formal, minuted dialogue between foodpanda and riders.
foodpanda must convene a formal meeting with riders — not a feedback session, not a survey — a structured dialogue with written commitments and follow-up accountability.

 

WHY THIS MATTERS

 

We are not employees. We do not have fixed salaries, sick leave, or guaranteed minimums.
Our income depends entirely on what the platform pays us per delivery. When that payment is quietly capped in ways that are neither explained nor negotiable, we have no recourse — except to speak together.

 

$3.21 sounds like a small number. For a single delivery, perhaps it is. But across dozens of stacked runs each week, across hundreds of riders, across months — it represents a systematic transfer of value away from the workers doing the physical labour and toward a platform that bears none of the road risk.

 

We are the ones in the rain. We are the ones in peak-hour traffic. We are the ones managing
two bags, two drop-offs, and two customers — for a fee that does not move regardless of
what we face.

 

That is not dynamic pricing. That is a wage cut with extra steps.

 

SIGN THIS PETITION IF YOU:
1. Are a current or former foodpanda delivery rider in Singapore
2. Have experienced the $3.21 cap on same-vendor stacked deliveries
3. Believe delivery workers deserve transparent, fair, and consistent pay
4. Want foodpanda to be held accountable

 

This petition was initiated by foodpanda delivery riders in Singapore acting collectively in their own interest. It is not affiliated with any commercial entity.

 

“We are not asking for charity. We are asking to be paid what we are owed.”

 

SHARE THIS PETITION. EVERY SIGNATURE IS A VOICE.