Demand Immediate Disconnection without Fees from Virgin Media

The Issue

I am just one among the many who, even after their contract with Virgin Media has expired, was stunned when I discovered an additional charge of £53 appended to my bill. Despite my clear intention to disconnect, they have refused so unless I pay an extra £18. This isn't just about the money—it's about the principle. Virgin Media, a company we entrusted our hard-earned money to, is engaging in an unfair practice of charging for a compulsory 30-day usage period post-expiry, a clear strategy for siphoning off extra funds from unsuspecting customers.

We understand that Virgin Media has policies to follow, but their stringent rule of not allowing immediate disconnection sans charges is unjustifiable and burdensome for customers who are no longer interested in availing their services. While the law allows for 30 days' notice, are they not obligated to prioritize customer satisfaction?

This is a call to all who have experienced a similar situation to come out and throw light on this unjust practice followed by Virgin Media and other providers. Let's demand them to change their policy and allow immediate disconnection without any extra charges. With your signature, we can further this cause and start transforming this aspect of the mobile industry. Please sign the petition.

avatar of the starter
Ash BPetition Starter

7

The Issue

I am just one among the many who, even after their contract with Virgin Media has expired, was stunned when I discovered an additional charge of £53 appended to my bill. Despite my clear intention to disconnect, they have refused so unless I pay an extra £18. This isn't just about the money—it's about the principle. Virgin Media, a company we entrusted our hard-earned money to, is engaging in an unfair practice of charging for a compulsory 30-day usage period post-expiry, a clear strategy for siphoning off extra funds from unsuspecting customers.

We understand that Virgin Media has policies to follow, but their stringent rule of not allowing immediate disconnection sans charges is unjustifiable and burdensome for customers who are no longer interested in availing their services. While the law allows for 30 days' notice, are they not obligated to prioritize customer satisfaction?

This is a call to all who have experienced a similar situation to come out and throw light on this unjust practice followed by Virgin Media and other providers. Let's demand them to change their policy and allow immediate disconnection without any extra charges. With your signature, we can further this cause and start transforming this aspect of the mobile industry. Please sign the petition.

avatar of the starter
Ash BPetition Starter

Petition Updates