To Favor Delivery, Apple, Google, consumer-protection agencies, and the public:

We, the undersigned, are calling for greater accountability from Favor Delivery regarding its customer-service, billing, refund, and replacement-order practices.

Customers should be able to rely on clear and accurate information when they ask a company what they will be charged. When a customer experiences a missing item, incorrect order, or delivery problem, the resolution should not create additional confusion or unexpected charges.

In my own documented experience on September 1, 2026, two items were missing from a Favor order. I specifically requested redelivery instead of a refund or credit and repeatedly asked whether I would have to pay again. Favor support told me the affected items were “covered” and that I would not be charged for the missing items. I relied on that information, added a payment method at Favor's request, and proceeded with the replacement.

A $16.07 transaction subsequently appeared. When I questioned the charge, I received multiple explanations regarding what the transaction represented. A second Favor representative reviewed the original conversation and acknowledged that the first representative had confirmed I would not pay for the missing items, while stating that redelivery fees had not been explained.

This petition calls for Favor to provide customers with transparent, consistent information regarding replacement orders and charges; properly address billing disputes; review customer-support interactions when conflicting information is provided; and clearly disclose any fees associated with replacement deliveries before customers authorize them.

We are asking Favor to take meaningful action to restore customer trust and to ensure that customers are not left trying to determine what they were actually charged for after relying on information provided by Favor representatives.

We are not asking for special treatment. We are asking for transparency, accountability, and accurate communication about customers' money.

If you have experienced similar problems with Favor, add your name to this petition and share your experience.

SIGN THE PETITION

I support the following:

Transparent disclosure of all replacement-order charges

Accurate and consistent information from customer support

Clear itemized billing for replacement orders
Fair handling of missing-item and billing disputes

Meaningful review of customer complaints involving contradictory billing information

 

A proccess for fair refunds when the mistake is on Favor's behalf.

Please sign this petition and elevate the voices of those who demand clarity and fairness in their service interactions.