Deliver Ultimate Solution For Screen Retention (Screen Burn) For Moto G4 Plus

This petition had 1,128 supporters

The Issue

Finally I am going to file a petition for the well known issue of Moto G4 Plus Made by Lenovo owned Moto. I have been facing the issue only after 2-3 months after using it and I found it very common for this device after researching in web. The officcial forum and some facebook pages are full of this issue's post. And I found it should addressed in proper and permanent way. Let's discuss what the issue is..

Moto G4 Plus comes with two display panels, lgd and boe. Both of them has separate issue. LGD has screen retention issue and BOE has ghost touch issue. Screen retention issue is if you use your phone for quite a longer let's say 15/20 mins then the shadow of previously used application remains and Ghost Touch issue is registering false touches while charging the device, in some case while using the phone normally. 

I have visited (in fact many of us) for the screen retention issue and replaced the screen twice with the same LGD panel. Even after replacing with new display panels I am facing the same screen retention issue again and again. And they (Lenovo) are ignoring us intentionally and not providing us proper solution. In few months our device will be out of warranty, what's then? Should we face the issue for life time even after paying this much amount for a phone that doesn't meet our expectation?

Should we?

SO, I have decided to file this petition to draw the attention of Lenovo's higher authorities and our consumer forum to sort out our problem that we deserve. Instead of replacing the faulty screen, they are repeatedly providing us the same faulty screen.

So, My kind request to the official is please provide us a permanent solution so that we don't have to visit the service centre again and again.

avatar of the starter
Pijush JanaPetition Starter

The Decision Makers

Consumer Forum Help
Consumer Forum Help
Consumer Forum
P. Matthan
P. Matthan
Communications, Lenovo India
Sudipto Ghosh
Sudipto Ghosh
Executive Director- Service and Support, Lenovo India

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