Subject: Official Request for the Software Update & Deepal App Activation in Nepal for Deepal S07 (2024) customers in Nepal.

Introduction:

We, the undersigned owners of the Deepal S07 (2024 model) in Nepal, formally express our deep concern and collective frustration regarding:

• The continued unavailability of the official Deepal mobile application in Nepal
• The absence of software updates since the vehicle’s launch in our market

We purchased the Deepal S07 with the clear understanding that it is a technologically advanced smart electric vehicle. However, without app access and ongoing software support, we are unable to utilize critical features and are experiencing operational issues that directly affect daily usability.

Our Core Concerns:

1. Safety and Security Limitations
The absence of the official Deepal app prevents access to essential security features such as:

• Remote locking and unlocking 
• Real-time vehicle tracking
• Monitoring of door and window status
• Remote vehicle status checks

These are fundamental safety features expected in a modern connected EV. Their absence significantly compromises security and peace of mind.

 
2. Loss of Promised Smart Convenience
Key features promoted at the time of purchase remain inaccessible, including:

• Digital key functionality
• Remote air conditioning control
• Battery monitoring and charging management
• Full smart connectivity integration

These features are central to the Deepal S07 ownership experience and their absence materially reduces the value proposition of the vehicle.

 
3. No Software Updates and Resulting Technical Issues
Since the launch of the Deepal S07 in Nepal, no meaningful software updates have been rolled out to local customers. As a result, several persistent system bugs remain unresolved, including:

• Inaccurate system time display 
• Inability to change viewing angles of 360-degree camera most of the time due to bug
• Side mirror misalignment and failure to retain correct adjustment
• Memory seat and settings malfunction or failure to retain saved preferences

These are not minor inconveniences — they directly impact daily driving safety, usability, and comfort. In other markets, such issues are typically addressed through timely software updates.

 
4. International Discrepancy
In countries such as Thailand and other international markets where the Deepal S07 has already been launched, customers have had:

• Full Deepal app functionality since launch 
• Regular software updates
• Continuous feature enhancements and bug fixes

Nepalese customers, however, are operating vehicles without these essential updates and services. This creates a significant and unacceptable inconsistency in product delivery between regions.
 
A globally recognized manufacturer such as Changan Automobile is expected to uphold consistent technological standards across all markets.

 
5. Lack of Transparent Communication
Despite purchasing through the authorized national distributor, MAW Vriddhi Autocorp, there has been no clearly communicated timeline regarding:

• Activation of the Deepal app in Nepal
• Planned software update rollout
• Technical or regulatory challenges causing delays
• The absence of transparent communication has left customers feeling uninformed and unsupported.

Our Formal Request
We respectfully demand that MAW Vriddhi Autocorp. and Changan headquarters treat this matter with the highest urgency.

We request a formal public commitment that includes:

• A clearly defined and realistic timeline for activation of the official Deepal app in Nepal
• Immediate rollout of pending software updates to address current system bugs
• Regular and transparent progress updates to customers
• Clear communication regarding coordination with local telecommunication providers and Changan’s international technical team

Assurance that Nepalese customers will receive equal technological support as customers in other supported markets
 
Conclusion
Resolving this issue is critical to preserving customer trust and maintaining the reputation of the Changan (Deepal) brand in Nepal.

We chose Deepal because of its innovation, advanced technology, and smart mobility promise. We expect to receive the complete product experience that was advertised and that customers in other countries are already enjoying.

We look forward to a prompt, responsible, and definitive response.

 
Sincerely,
Concerned Deepal S07 (2024) Owners
Nepal