People calling the Department of Work and Pensions to deal with their benefits or tax credits should NEVER be charged at premium rates.
Many people who claim benefits - including job seekers allowance, child tax credit, housing benefit and income support - under the new 'Universal Credit' scheme are being forced to use premium rate number if they wish to call DWP about their claim. The number costs between 9p and 40p a minute from a mobile phone.
Individuals having to make contact with the Department of Work and Pensions often have no choice but to do so from mobile phones, and many can't use the service online. This needs to change as it disproportionately affects those who can least afford the charges.
Please sign this petition if you agree that free 0800 numbers should be are provided in ALL cases to contact DWP.
For some people in difficult circumstances these charges could be the difference between spending money on phone calls or spending money to heat your home.