February 6, 2025

Joel Wurzler

81 Harvard Drive

Hartsdale, NY 10530

Dear Joel Wurzler:

Thank you for contacting the New York State Department of Public Service. The Public Service Commission regulates public utility service provider within New York State. Delivery Rates for utilities subject to Commission jurisdiction are established through public proceedings called rate cases. You may research rate design by following the links below to the docket for each rate case.

Supply rates (costs) are market driven and not regulated by this department.

These rates cannot be altered on individual bills and the department is unable to pursue a case against a utility for these.

https://dps.ny.gov/pending-and-recent-electric-rate-cases

https://dps.ny.gov/pending-and-recent-gas-rate-cases

https://dps.ny.gov/pending-and-recent-water-rate-cases

You may also research utility issues at https://dps.ny.gov/ask-psc

Individuals may submit comments by calling the Commission’s Opinion Line at 1-800-335-2120. These calls are not transcribed verbatim, but a summary is provided to the Commission. 

If you have a consumer dispute with a utility and cannot get a resolution after contacting the company, you may be able to file a complaint against the utility through our Office of Consumer Services.

If you have additional questions, you may contact us at 1-800-342-3377, Monday - Friday, 8:30 a.m. – 4:00 p.m., and any available representative may assist you.

You may also follow this link for information how to file a new detailed complaint, send additional information or check the status of your complaint: https://dps.ny.gov/file-complaint

Sincerely, 

Rudy A.

Office of Consumer Services