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When banks commit criminal offences with their consumers as victims, there is no accountability at all. We have seen issues of Fraud, deliberate flouting of regulations and the laws in the National Consumer Credit Protection Act and National Credit Code deliberately disregarded, and consumers can only go to the Australian Financial Complaints Authority - a national 'authority' who can only make recommendations against banking misconduct, and can not hold them to true account. AFCA is an 'industry funded ombudsman'. We need a national authority with teeth, with the power to refer for criminal prosecution where necessary, and with the power to 'direct' banks to do the right thing rather than just make recommendations. It also needs the power to truly compensate consumers who have had significant wrongdoing perpetrated against them.

Victims can join our Facebook group to obtain information or share their stories to make others aware at