We received a telephone call today and were informed that CIGNA said they would cover the implant. We were of course ecstatic. Then the next call came, CIGNA actually said that they mistakenly processed the application for the implant procedure when they should not have. According to CIGNA, they should not be the ones making the decision. So we are now back to where we started. Nikki's information will be sent to another company so they can make a determination. I can now count at least three layers of bureaucracy between patient and doctor. Its a system designed to fail. Please continue to show your support by sharing this petition with your friends, family and anyone else. The below links will connect to Facebook, twitter, and indegogo.com https://www.indiegogo.com/projects/help-nikki-hear--3/x/8460809 Share the petition on your Facebook page: http://on.fb.me/1uCpXTS If you're a Twitter user, click this link to tweet your support: http://bit.ly/1wb4vGN Amazing how CIGNA just happened to catch this now.