STOP EASYJET FLIGHT OVERBOOKING
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STOP Easyjet overbooking!
Help us stop the sale of non-existing flight tickets and being bumped off flights.
Last year easyJet ordered a couple from London to leave their holiday flight from Luton to Catania because the airline had sold too many seats.
Every day thousands of passengers who buy their tickets far in advance of their departures, find themselves in the unsettling situation of fearing and finally being bumped off their flights.
Why is a business able to sell a product it may not be able to supply, in this case an airline seat from A to B?
The narrow legal answer is that every airline includes a clause in its ticket contract allowing it to deny boarding to any passenger it chooses. In addition, legislation such as the EC261 rules on passengers' rights implies that airlines can deny boarding, by specifying what they must do in the circumstances.
There are many aspects of laws affecting aviation that diverge from “normal” commerce, such as the distance-selling regulations and provisions for disabled passengers.
Airlines are allowed to overbook because real benefits flow from the practice, at least when it is carried out properly and generously.
Benefits? For whom?
The airline, obviously, because when it gets overbooking right (for example selling five extra tickets for a 180-seat plane) it earns hundreds of pounds in revenue at negligible marginal cost and avoids the customer going to a competitive airline. Airlines say it helps keeps fares down; easyJet says: “Last year, nearly 3 million easyJet customers didn’t show for their flights. When this happens, it means aircraft leave with empty seats, increasing our costs and therefore the price you pay for your flight.” Many passengers have expressed scepticism about this claim, with one saying: “We still pay the same fares whether the seat turns out to be fictitious or not.”
The rules obliged the airline to offer incentives such as money or travel vouchers. The trouble is: the carrier is not compelled to keep upping the bribe until enough passengers are found. With time pressure a constant factor in aviation, the evidence is that on (too) many occasions, airlines rest to involuntary offloads.
We are tired wasting time and money at airports, feeling unsettled and not being treated fairly!
Can we stop and even have a say in this completely one-directional monopoly on fares and airline regulations?
HELP MAKE A CHANGE!
Quoted from: Simon Calder from The Independent
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